Job Description:

Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters.  The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses.  It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience.  Harland Clarke is a wholly owned subsidiary of Vericast (http://www.vericast.com).  For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

Rewards

·  Take charge of your future with our generous 401K savings plan.

·  Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

·  Explore new education opportunities with our tuition reimbursement plans.

·  We offer work-life flexibility, meeting personal obligations along with professional success.

***FULL TIME PERMANENT POSITION***

Would you like the opportunity to have benefits on day 30 of employment?

Would you like the opportunity to work from home after 90 days? (based on business needs)

Would you like to grow in your career with Harland Clarke thorugh our COP and Mentorship programs?

These are just a few of the benefits you can look forward to when becoming a Full Time Permanent Harland Clarke Employee!

Compensation ***NEW INCREASED PAY RATES***

• This position pays between $15.50 - $17.00, depending upon experience.

Position Summary

The Customer Care Specialist will assist Clients and Customers in a call center environment, via telephone, with orders, inquiries, requests, problem resolution, providing feedback regarding products and services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner.

Hours/Schedule

• Full-time hours. 


• Days/Evening shifts offered Monday - Friday with rotational weekends based on business need.

Experience / Skills Preferred

• 5+ years experience in customer contact center, customer service, or retail.


• Financial or banking-related experience preferred.


• Familiar with customer service and selling concepts


• Closing sales and/or lead generation preferred


• Strong communication and interpersonal skills


• Ability to multi-task and be detailed oriented


• Basic computer skills

Key Duties / Responsibilities

• Identifying customer needs, fulfilling requests while providing excellent customer service


• Assist with online banking questions, provide navigational support


• May be responsible for inbound and/or outbound calls depending on assignment


• Entering and processing orders, requesting reprints/credits, processing cancel/change requests


• Ensuring security and privacy of customer information


• Providing education and support regarding products and services


• Offers appropriate products, services, and solutions to meet customer needs


• Maintains complete and accurate records of all call activity as required


• Works within a team environment maintaining a professional appearance and a quality work atmosphere


• Monitoring and tracking data of individual performance


• Recommends appropriate products, services, or solutions


• Performs duties in a courteous, efficient, and professional manner

*Key duties and responsibilities will be based on business need.

Education & Knowledge Required

• HS Diploma/GED required

Harland Clarke considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law.  In addition, Harland Clarke will provide reasonable accommodations for qualified individuals with disabilities by contacting our recruiting coordinator, Ava Cabey at ava.cabey@harlandclarke.com.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

 

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