Job Description:

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

Primary Objective of Position:

Under general direction manage all aspects of customer order fulfillment process. Own the process to fulfill an order from the time of receiving a customer purchase order, to the time that the Business Unit receives full payment from the customer.

Primary Job Responsibilities:

Order Management:

• Receive and review customer purchase orders.  Using the Global Clean Order Standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it.
• Initiate proactive communication with customers to resolve purchase order issues or to collect missing information at the order entry stage.  Function as the primary contact and coordinator between the customer and the factories to resolve those issues.
• As required, coordinate with the Inside Sales Representative, salesperson or other technical subject matter experts to have them review and validate the technical requirements of the customer’s purchase order.
• Maintain updated customer information in MMI and RF business systems and other databases.  Collect and save needed documentation to ensure compliance with Micro Motion and Rosemount Flow record retention and documentation procedures.
• Monitor the progress of sales orders and initiate ongoing, proactive communication with each customer. Function as the main point of contact for any order revisions or other issues that arise that may impact Micro Motion and Rosemount Flow’s ability to meet our commitment for delivery to the customer.
• Ensure that each customer receives proactive notification of order status at designated key points of the order entry and fulfillment process.  (ie. Receipt of PO, Sales Order Acknowledgement and Shipping Acknowledgement) 
• Maintain proactive and ongoing communication with each field salesperson regarding orders placed by their customers.  Maintain ownership and coordinate resolution of any issues that may arise. (ie. change orders, shipping delays, billing disputes and other issues)
• Run daily backlog and manage hold codes to reduce finished goods in inventory.
• Proactively notify customers of any delays that may impact the factories’ ability to meet our shipment commitment and discuss potential solutions.
• Provide backup order entry support and assistance when required.

Process, Systems & Tools:

• Maintain proficiency and utilize all of MMI and Rosemount Flow business systems required to enter and manage orders. 
• Maintain accurate records of all activities related to orders from receipt of the PO to shipment of the products and documentation requested.  Understand and implement all aspects of the organization’s document retention procedures.
• Understand and consistently apply Flow commercial policies and business practices related to all stages of the order fulfillment process. 
• Ensure compliance with import/export, contract and government requirements. Screen orders for compliance with the business unit Terms and Conditions.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

Job Knowledge & Teamwork:

• Understand basics of Micro Motion and Rosemount Flow products, model numbers and price list.  Understand general customer needs for each buying influence and the main industries served by the business units.
• Understand basic Flow differentiation strategy, the fundamentals of System Thinking and CIP tools.  Attain and retain Yellow Belt certification.
• Coordinate within assigned area team, with other area teams and with subject matter experts regarding workflow to maintain targeted customer service levels related to both order management and overall support of our customers.
• Perform other duties as required.

Physical Demands:

N/A

Education:

Bachelor’s degree in business or technical field preferred.

Experience:

1 year customer service experience, preferably related to any part of the selling process. Experience as a member of a fast paced, customer-centric company is preferred, where there was a spirit of teamwork between peers, a direct sales force and representative selling organizations.  Work experience associated with selling or supporting a technical product where there was a business to business relationship, preferred.

Qualifications:

Solid prioritizing, planning and organizational skills along with being a self-starter.  Must demonstrate strong communication skills.  Under some supervision, individual must communicate clearly and concisely with both internal and external customers, utilize problem solving and decision-making skills and maintain attention to detail in a high-stress, working environment.   Must be able to work well in a close team setting.   Aptitude for technical topics is a plus. Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must.   WHY EMERSON? Our Commitment to Our PeopleWe invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership. Flexible and competitive benefits plans offer you the right options to meet your individual/family needs:  medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more.  We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave. Our success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us!. Our Commitment to Diversity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson. Work AuthorizationEmerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity EmployerEmerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com.   Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, the salary range for this role is $45,900 – $70,500 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to this role. A general description of employee benefits can be found at: emerson.com/careers.

Customer Service

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