KinderCare Education operates more than 1,380 early learning centers, and more than 560 Champions sites, supported by a corporate team of nearly 600 headquarters employees in Portland, Oregon. In 2019, KinderCare Education earned their third Gallup Great Workplace Award - one of only 39 companies worldwide to win this award.
In neighborhoods with our KinderCare Learning Centers that offer early childhood education and child care for children six weeks to 12 years old
At work through KinderCare Education at Work™, family benefits for employers including on-site and near-site early learning centers and back-up care for last-minute child care
In local schools with our Champions before and after-school programs.
Job Summary:
The Quality Business Partner is part of the Quality team that serves as consultative business partners to Field Leaders in driving high quality experiences, family engagement, achievement of accreditation and positive relationships with outside agencies. In collaboration with their team members, they are responsible for assisting with the development, coordination, support and implementation of targeted initiatives to drive outcomes and transform the organization. Quality Business Partner serves as a proactive thought partner, coach, and driver of creative solutions that impacts family experience, high quality standards, and culture within the site community. As a change agent and quality advocate, this role supports in driving family engagement and achieving the highest quality standards in alignment with strategic priorities and business objectives. Success will be measured by high quality ratings, improved family engagement, successful implementation of strategic Quality and Educational Excellence initiatives, and showing up as a positive champion for past, present, and future.
Key responsibilities include:
Provide proactive thought partnership, leadership, and expertise to enable leaders to drive success for their field-based teams in the areas of high-quality experiences and educational excellence, to improve family consideration, enrollment, retention, engagement, and diversity in our site communities.
Provide input in the development and implementation of key initiatives and programs specific to the overall quality experience and education standards for the company.
Partner with field leadership teams to support with implementation and execution of quality and accreditation strategies in achievement of overall business strategies and objectives.
Advocates for families and children in the areas of educational excellence and high quality standards and experiences to support organizational and business needs
Provide innovative and creative solutions to achieve high quality standards, maintain good standing with licensing and retain families while leveraging existing resources to ensure delivery of timely, relevant, and efficient quality initiatives.
Assist in building a strong culture of high-quality experiences for our families and children.
Build leadership capability in quality and educational excellence across all levels of field leadership.
Consult with leaders on quality metrics (licensing, health and safety, QRIS, Accreditation, and overall family experience) and lead or support with meetings with outside agencies necessary
Influences and support the development of regional quality strategies in partnership with Regional Vice President and field leaders to support the company quality strategy and achieve business objectives
Supports the development, mentoring and training of Quality Team Leaders
Conducts site visits of KinderCare Education programs in partnership with District Leaders and RVP's
Coordinate with field leadership to facilitate region and district trainings as appropriate to support enhanced quality, accreditation, licensing and QRIS status
Works directly with national accrediting agencies, and state or local licensing representatives to represent on behalf of Champions and KinderCare Education programs
Represents Champions, KinderCare Education , Education and Quality Department in external meetings with industry representatives and at conferences
Key desired skills and experience:
Bachelor's degree or equivalent combination of education and experience preferred
Experience working in a strategic business partner capacity in a multi-site environment
Education, operations and/or site experience required.
Ability to influence senior leaders and serve as a change agent
Strong business acumen with extensive knowledge of the business, understanding of market trends, competition, company policies/procedures & culture
Strong in public speaking and facilitation background with a passion for training
Proven strategic agility and thinking; can initiate and operationalize Quality strategies linked to the overall business strategy.
Ability to build partnerships with leaders at all levels; excellent customer focus.
Strong negotiation, conflict resolution, influencing, and stakeholder management skills.
Demonstrated strategic thinking and delivery with proven, measurable results.
Must be able to prioritize multiple, conflicting priorities with a proactive approach and enterprise focus.
Demonstrated success in creating an environment of trust with clients where integrity is unquestioned; can effectively utilize negotiation and conflict resolution skills when needed.
Knowledge of the education industry and high-quality standards in early childhood education.
Proficiency in using Microsoft software: Excel, Word, PowerPoint.
Ability to travel up to 50% of the time
KinderCare Education employs more than 32,000 team members across 1,700 locations nationwide. Our devoted family of education providers leads the nation in accreditation and includes KinderCare Learning Centers, KinderCare Education at Work, Champions Before- and After-School Programs, Cambridge Schools ™ , Knowledge Beginnings and The Grove School.
KinderCare Education is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
