As one of the world´s leading manufacturers of cardio- and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries by its global workforce. The work of our committed, highly specialized, exceptionally skilled employees results in crucial advancements in the world of cardiology and changes the lives of patients every day.
BIOTRONIK is looking to add a CRM/VI Business Manager to our team. This position will serve as a business manager and advisor to the Commercial Operations & Sales Vice Presidents. The primary responsibilities are to coordinate overall strategy & execution for the sales businesses, and to connect with several functional areas in the organization to understand and resolve issues that impact the field sales management team.
Your Responsibilities
Serve as a Business Advisor to the VP – Commercial Operations & VP-Sales
Support the field to achieve quarterly and annual revenue goals
Be the single point of contact for Commercial Operations and Sales Vice Presidents to solve field issues concerning customer service, pricing/contracting, finance, sales reporting/data analytics/inventory/consignment and sales compensation.
Analyze sales performance reports and meet regularly with senior sales management to provide insight and help make business decisions.
Interface with Finance to complete development of efficient sales reporting and analytics system which is aligned within the worldwide reporting objectives and IT SW programs.
Work closely with and lead sales analytics and reporting teams to develop the basic reports for field sales management as required.
Conduct any advanced analytics based on the available basic reports and Business Intelligence data layer from Finance
Monitor key sales metrics to identify business drivers and trends that impact the sales performance. Then assist in developing strategies to address issues
Be responsive to requests for information & any issue resolution that arise in the field organization; provide excellent follow up with relevant field teammates in a timely manner
Partners and work with internal departments (contracting/pricing, customer service, finance, inventory/consignment, sales ops) to help improve field business processes and resolve any issues in a timely manner
Answer questions from the field management in professional manner to ensure the highest level of customer satisfaction
Participate in a proactive manner on area management team calls on a regular basis and provide updates/solutions on any pending field issues/problems
Coordinate all internal efforts to ensure a smooth & timely execution of volume-based deals, especially during quarter close; communicate proactively with the field on status of open deals & contracting requests
Keep up to date on all relevant field business and internal processes/SOPs; be a resource for answering any questions from the field organization related to SOPs/processes
Train new field teammates on standard field business process and basic sales reporting/commissions
Provide timely input to sales leadership teams on any issues related to product returns, credits, consignment scans, finance
Your Profile
Bachelor’s degree
8+ yrs related work experience or an equivalent combination of education and work experience.
MBA preferred.
Skills should include:
Analytical Skills
Business Acumen
Action Oriented – Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
Composure – Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; ; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Patience – Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established processes.
Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.
Location: Lake Oswego, OR | Working hours: Full-time | Type of contract: Undefined
Apply now under: www.biotronik.com/careers
Job ID: 37945 | Contact: Amanda Willott
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
