MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.
Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)
What Will Your Job Look Like?
The Administrative Assistant provides clerical, reception and administrative support to the ADA programs. Duties include handle phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s and mail-in application, manage faxes and handle numerous other customer requests.
This position is located at our office in Honolulu, HI.
Answer inbound phone calls in a polite, timely manner
Enter Customer contact information into appropriate software system; ensure accuracy of data entries
Take photos of all Customers and create identification cards
Conduct outbound phone calls
Maintain program spreadsheets
Maintain daily customer scheduling for Eligibility staff
Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages
Collect, track and maintain all monies collected for replacement IDs
Maintain confidentiality and comply with HIPAA regulations
Anticipate needed supplies and order replacement supplies in a timely manner
Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
Provide comprehensive reception coverage while maintaining a high level of professionalism
Ensure all staff and visitors are greeted in a pleasant and professional manner
Project a professional image of MTM
Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
Communicate professionally with Leadership both internally and externally
Prepare and process mail daily, both outgoing mail and delivering all incoming mail to the appropriate departments
Create mailings for appointment reminders and re-certification letters
Assist with printing and mailing determination letters
Create Customer information packet
Create Client folders
Enter all mailed information and dates into appropriate software system
Attend to a variety of administrative details such as keeping informed of department activities
Report promptly any complaints or unusual circumstances that may arise to Management
Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
Conduct Marking and Tethering assessments as required by business needs
Regular attendance required for assigned shifts and as outlined by MTM’s attendance policy
Adhere to all MTM established protocols and policies
All you need is...
High school diploma or G.E.D.
College degree, preferred
2 years customer service experience
1 year administrative experience in a professional environment
1 year experience working with the ADA and/or elderly population
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have...
Ability to work in multiple software systems at once
Exemplary communication and phone skills
Excellent customer service skills
Excellent organizational skills
Ability to work independently and as part of a team
Ability to identify with customer needs and circumstances
Ability to handle multiple tasks and situations in a fast pace environment
Knowledge of Microsoft Word, Microsoft Excel and other Office Suite Products
Ability to type 40 wpm
Regular, reliable attendance in the office required
MTM Incentives
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Work From Home Opportunities
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Birthday Holiday
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Milestone Anniversary One Month Sabbatical
Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net
