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Overall Purpose: This position is responsible for serving as a subject matter expert on technical solutions to ensure successful customer integration and implementation of company products, services and solutions.

Key Roles and Responsibilities:

• Responsible for consulting with direct sales teams and customers to provide technical expertise regarding the design, customization, implementation and account management of complex technical products and services.
• Contributes to unit sales plan through pre-sales/post sales technical consulting activities.
• Designs solutions and provides technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure the system is functioning according to specifications.
• Manages the technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities.
• Formulates responses to customer inquiries/questions concerning complex system software and applications, and provides software development and consultation to prospective users.
• Understands, develops and delivers products/services/systems/solutions to customers business, information, technical and educational needs.
• May build a mini-application, based on customer requirements, to demonstrate feasibility of the application, often requiring rapid prototyping.
• Requires a strong, working knowledge of company products and services.
• May assist less experienced peers.

Education:  Bachelor degree or equivalent.

Experience:  5 - 8 years direct work experience.

Supervisory: No