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Solution Manager Digital Customer Experience Analytics at Hewlett Packard Enterprise

Posted in Management 30+ days ago.

Type: Full-Time
Location: Houston, Texas





Job Description:

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.  What sets us apart? Our people. Our people’s relentless commitment to partner, innovate, and act.  If solving the world’s biggest technology challenges sounds like the right career path for you, read on. 

The Analytics Solution Manager for the Digital Customer Experience (DCE) will work closely with key business stakeholders to define and instrument the solution to capture metrics needed to measure the health of the Customer Engagement Platform.

Responsibilities


  • Work with solution leads to identify key performance indicators

  • Drive prioritization of KPI instrumentation in alignment with business priorities

  • Gain alignment with business stakeholders and DCE solution tracks on an implementation roadmap

  • Synthesize solution requirements from business, financial and industry acumen.

  • Document and champion the value proposition and business case to bring innovative solutions to market

Education and Experience


  • Understanding of web usage analytics (Adobe Analytics preferred)

  • Knowledge of common use cases supported by HPE Support Center portal

  • Bachelor's degree or equivalent in computer science, engineering or related field of study.

  • MBA or advanced degree preferred.

  • Agile software development experience a plus

  • 6+ years of product management experience preferred

Knowledge and Skills


  • Exceptional written and verbal communication and presentation skills.

  • Ability to quickly establish credibility and rapport with a broad set of constituencies, from customer to C-level.

  • Extensive team skills and ability to cross functionally drive/influence work through others for complex, ambiguous projects.

  • Extensive skills in cost efficient solution building, financial performance metric creation and analysis.

  • A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment.

What we can offer you:

Extensive benefits, a competitive salary and shared values/ purpose, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, flexibility/ work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

                                                              

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

#diversity #opportunity

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.





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