TPG is a purpose-driven innovation organization offering solutions in business advisory, customer experience, forward leaning technology, and analytics. TPG partners with companies to equip, engage, and empower them to act strategically to improve customer experience.
TPG is currently the leader of independent, third party quality assurance for customer experience and interaction management to Fortune 500 businesses.
TPG delivers predictive intelligence, analytical reporting and hands on assessments by applying data sets to our proprietary, AI based assessment and reporting platform. By developing individualized quality performance goals alongside our clients, we deliver impactful results.
Job Description:
Innovation Principals are expected to develop overarching business strategies for our clients that will enable the Strategic Solutions Team to seamlessly achieve and deliver organizational goals and deliver ROI for each client program.
Principals are responsible for managing strategic client deliverables for TPG's Fortune 500 clients, by ensuring they receive the highest quality of end-to-end consultation. Principals directly influence increasing client ROI with the necessary product offerings. Principal sare champions of the TPG brand by professionally guiding our clients on each of TPG's products, program deliverables and program lifecycles.
Innovation Principals are responsible for developing both short and long-term planning objectives. Principals are expected to effectively organize, prioritize, implement, manage and execute these objectives successfully. Innovation Principals are client facing, interacting directly with TPG's existing clients and navigating current portfolios. Principals are expected to maintain and grow the existing client base and build new business relationships and partnerships across the marketplace. TPG Principals are expected to lead and manage their teams by exhibiting TPG's strong core values, the overall mission statement of the firm and by effectively training team members through mentorship and performance evaluations.
Responsibilities:
Portfolio and Team Management
Implement, manage and execute existing and new strategic plans across multiple portfolios
Ensure deliverables are completed on time or ahead of projected schedules
Ensuring strategic objectives and timelines are defined and met across their entire team
Financial planning, including revenue projections, assessments, costs and profit margins are to be maintained, improved and further developed within this role
Leadership Expectations
Considered executive leaders within TPG's organizational structure
Provide mentorship, guidance and professional growth to others within the organization
Conduct themselves in a way that exudes professionalism, one that lives out the core values of the organization
Adhere to company compliance, regulations, policies and procedures in and outside of work
TPG Business Relationships
Directly represent TPG and the long-standing Business Relationships that the company has been built upon
Invest a substantial amount of time maintaining, building and growing business relationships with both existing and new clients, along with partners
Build strong executive level relationships with their clients
Display a high degree of influence skills to ensure that our products and methodologies are fully adopted
Set regular interactions with clients based upon each individual client and their expectations
Incorporate timely deliverables, changes, insight, products and developments
Make decisions that effectively impact the entire organization
Consultation with cross-functional leaders and executive leadership to incorporate valuable perspectives, historical data, and insights to guide impactful decisions
Able to identify areas of opportunity within aligned client portfolio and the business and enact prompt action to mitigate risk or delivery gaps
Manage and Supervise Daily Business Operations within the Strategic Solutions Team
Developing innovative solutions to improve upon business productivity within their team and across the firm
Delivering ROI objectives by maintaining and/or improving upon strategies to achieve the highest possible outcome on behalf of TPG clients
Lead a team of consultative innovation leaders across their portfolio
Ensure consistent and timely delivery of our software integration, business processes and change management.
Interpersonal and Communication Skillset
Create professional and positive lasting connections with employees, clients, investors and partners alike, who interact with TPG
Must display strong communication skills
Ability to craft and deliver impactful written communication and presentations is a critical component of the Principal role.
Living our TPG's Mission
Fulfill TPG's Mission
Ensure the Strategic Solution Team is effectively delivering our Mission, both internally and externally
Train and lead their teams through professional growth opportunities, training sessions and performance evaluations
Living our TPG's Core Values
Demonstrate TPG's Core Values
Live out TPG values and hold teams accountable to do the same
TPG Goals
Continuously examine and adjust short and long-term business goals by providing insight and innovative solutions to leadership
Develop plans and ensure delivery of our systematic processes
Qualifications
Business related bachelor's degree from an accredited institution
MBA or Equivalent and/or minimum five (5) years of experience in a Principal or Executive Role
5-7 years of business experience in consulting, operational, and/or portfolio management
Minimum five (5) years' experience in client-facing position with proven ability to engage internal and external executives
Manage and lead teams on product deliverables, portfolio retention and business development
Exceptional verbal and written communication skills
Strong deductive reasoning and problem-resolution skills
Self-starter, with the ability to devise innovative solutions to challenging problem sets
Excellent presentation and analytical skills mastered use of Word, Excel and PowerPoint
Experience in multitasking with competing deadlines and multiple clients within a portfolio
Develop and deliver executive level communications
Experience managing, maintaining, and growing portfolios
Extraordinary interpersonal skills with audiences of all levels
Travel up to 50% of time, if applicable
Additional Qualifications Preferred
Experience in Telecommunications,, Healthcare, Financial and/or International markets
Multilingual
Benefits
Competitive Salary
Tremendous Opportunities for Upward Mobility
Positive People Culture & Work Team Environment
Medical
Dental
Life
Disability
FSA
401k
TPG EEO Statement, 2020 : TPG is a company that has been built on diversity and disruptive strategy. At TPG we support, accept and embrace differences. 24 years of success has been a direct result of our diverse people-culture model. At TPG we believe that individuals should be hired and promoted based on aligning qualifications, merit, experience, and professional acumen. TPG does not discriminate against applicants or existing employees based upon age, color, creed, disability, genetic information, gender, gender identity, marital status, national origin, pregnancy or breast-feeding, veteran status and/or any other basis protected by law. TPG is a company that believes in fostering creativity, innovation and success by offering a safe, non-threatening environment in which our employees, products and clients can thrive.
It is TPG's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity regulations. TPG's Founder & CEO, Executive Staff, our Board of Directors and Advisors strongly advocate, support and stand behind this EEO Policy and our Affirmative Action Obligations. As leaders in our market space, we adhere to these standards, not only because it is enforceable under the law, but because it is inherent to our core values. Our leadership team believes in building a strong corporate enterprise lead by a strong moral compass and leaders that follow it. If you join our team, we expect you to do the same.
