The Delivery Pad Distribution Manager is responsible for leading the daily operations delivery distribution pad. This manager provides daily leadership and development to supervisory staff. They ensure all performance, safety and quality policies and procedures meet Best Buy’s high standards. This person actively leads and participates in long and short-term planning for the center. They are responsible for maintaining an efficient operation and processing improvements to ensure operational goals and P&L budgets are met. They have direct responsibility for creating an environment of openness and trust for all employees. Additionally, this person maintains a team environment by building relationships with peers, colleagues and third-party partners to meet business goals. This role reports to a delivery distribution center (DDC) building leader.
Responsibilities:
Provides direction to a small operations staff including supervisory staff.
Ensures all performance, safety and quality policies/procedures are met for various departments through effective performance management programs.
Provides support in solving problems and seeking process and system improvements.
Utilizes people, tools, space and equipment effectively to meet required levels of service for internal and external customers.
Hires, develops, coaches and advises leaders to support and lead employees by living and demonstrating Best Buy's values and leadership expectations.
Manages the performance of third-party vendors, including transportation and home delivery to drive accountability for internal and external customers.
Maintains partnerships with customers by providing feedback and guidance in support of the overall customer service mission.
Identifies operational improvement opportunities.
Partners with corporate supply chain teams to implement projects focused on improvement initiatives.
Actively participates in special projects, company initiatives, community building events and other leadership duties as apparent or assigned.
Planning, organization and follow-up are essential to success.
Basic Qualifications:
5+ years of demonstrated experience in leading teams and managing supervisors in the areas of business, military or related fields.
4+ years of logistics, operational, warehouse, inventory, and customer service experience
Preferred Qualifications:
Associate or Bachelor's degree
Distribution experience
2+ years of Warehouse Management Systems experience
