You will provide direct support to the PMO Project Director, PMO managers, and others on the PMO team for the Business Process Operations (BPO) contract. You will also support various teams during peak cycles most specifically the BPO Contact Center and Back-office Support teams. You will schedule meetings, assist with in/out processing for employees, modify, update and submit BPO contract deliverable items, create meeting agendas, minutes, and action items, track staffing and vacancies, and assists with Quality Assurance Audits and tracking/closing Corrective Actions.
Who we are:
Trellis Company is a nonprofit 501(c)3 corporation with the dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions.
As we move into the future, we’re drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!
Location:
The position opening is located at our Corporate Office in Round Rock, Texas.
Essential Duties and Responsibilities:
The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.
Maintains and updates the project management framework and disciplines necessary to support a PMO.
Creates, manages, and controls documents, templates, meeting minutes, reports, plans.
Supports the creation and improvement of the position’s processes, and procedures.
Maintains processes to ensure project management documentation, reports and plans are relevant, accurate and complete.
Regularly distributes information to project team members, PMO staff members and other stakeholders who are or will be affected by the PMO's projects.
Oversees the creation and distribution of key project/program level reports for executive level audience.
Supports BPO contract requisitions and budget
Monitors and requisitions supplies through internal and external vendors comparing and acquiring best pricing and dispense as needed.
Assists, coordinates, and enters requisitions of major departmental purchases.
Maintains and tracks departmental budget expenditures, reconciles variance report, reporting discrepancies to prevent exceeding allotted amounts.
Assists with annual planning/budget, inputs data and reviews for accuracy.
Maintains tracking system and spreadsheets of accounts payable and billing notices providing reports of all expenditures as needed.
Maintains and analyzes various reports utilized by management for operational use and for the planning/budget process.
Assists in preparing Risk Assessments and other documentation.
Works with Accounting to ensure bills are paid timely and to resolve billing problems.
Assists on special projects with minimal supervision and usually with short turnaround times.
Provides backup for calculating, posting and reporting board report figures, corporate statistics and performance goals and measures.
Make travel arrangements, seminar registrations and prepare expense reports for management and other staff. Assists in coordinating meetings, events and preparation of materials.
Responds to customer issues and questions and communicating with appropriate staff.
Serve as BPO contract Records Management Coordinator. Attend meetings, advise on policy changes, maintain updates on procedures and schedules, and assists with file cleanup initiatives.
Non-Essential Duties and Responsibilities:
Seeks increased responsibilities; looks for and takes advantage of development opportunities.
Takes after hour calls, works longer shifts, nights, and weekends to meet operational needs as determined by the PMO Project Director.
Performs all other duties and responsibilities as assigned.
Qualifications:
Education
Required
High school diploma or equivalent and associate degree. Experience may substitute for the associate degree on a year for year basis.
Experience
Required
Three years administrative experience.
Experience in a position with a high degree of communication with both internal and external contacts utilizing business etiquette and excellent writing skills.
Preferred
One-year experience in the student loan program.
Experience supporting and participating in PMO led projects and Project Management fundamentals.
Knowledge, Skills, and Abilities:
Approaches others in a tactful manner.
Reacts well under pressure.
Treats others with respect and consideration regardless of their status or position.
Accepts responsibility for own actions.
Follows through on commitments.
Compose and edit letters, memos, reports, meeting minutes.
A high degree of resourcefulness and creativity.
Strong analytical and problem-solving skills.
Ability to communicate with various levels of internal and external contacts.
Handle confidential documents and information.
Organization of tasks and priorities. Ability to multi-task.
Flexibility with changing priorities and a fast-paced environment.
Proficient using Microsoft Office, Visio, and Project.
Experience with personal computers in a Windows environment and use of office equipment.
Physical and Mental Demands:
Occasionally must move about inside the office when working onsite.
Repetitive motion. Regularly operates a computer, phone, and general office equipment.
Regularly required to handle, feel, grasp objects and reach across a work area.
Regularly communicates with other employees and on the phone, virtually, or in person with clients. Regularly converses with internal and external contacts.
Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials.
Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication.
Work Environment:
Work may be conducted remotely or in an office with a surrounding small cubicle environment.
Work environment is climate controlled with no substantial exposure to adverse environmental conditions.
Fast paced, high energy and changing environment.
Team oriented environment.
High volume workload, active call center and back office environment, multiple distractions and workflow interruptions, goal oriented, deadline driven.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view Equal Employment Opportunity Posters provided by OFCCP.
