Call Center Specialist

Who we are:

Looking for a place where you can earn great money and work in an awesome environment? Look no further! Come join us at Waypoint Resource Group! We provide customer service across a variety of industries. We deliver results and safeguard consumer relationships. We offer people the rare opportunity to drive growth and help shape our company’s future. Waypoint Resource Group offers best in class bonus opportunities for top performers and industry leading training, as well as excellent prospects for career advancement. Also, be sure to check out our amazing benefits below!

Who you are:

You’re a pro on the phone who’s ready to grow. You understand consumers and are ready to help them get current on their debts. You thrive in a fast-paced environment and have a keen understanding of negotiation and customer relations. Your experience plus our guidance will combine to create a unique opportunity for personal growth and career advancement.

Starting Pay: $14-15 Per Hour

With our monthly bonus opportunity, team members can make up to $28 per hour.

Location and Hours:

Location is Round Rock, Texas

We offer Part-time and full-time schedules! Not a morning person? We’re hiring for call center positions that start as late as noon.

What we offer:

• Great pay opportunities


• Paid Time Off (PTO)


• Paid holidays


• Health, Dental, Vision, Life Insurance, and several additional insurance options


• 401k


• Paid training


• Advancement from within


• Team member events, prizes, and friendly competitions


• Focus on team member well-being


• Self-enrichment classes


• On-site gym


• Parking garage


•  In-house convenience store


• Complimentary popcorn machine

Essential Duties and Responsibilities:

•  Collect on Telecom, Utility, Auto Deficiency, and other types of third-party delinquencies.


• Locate and contact consumers.


• Negotiate payment arrangements.


• Actively listen to consumer.


• Professionally document interactions in detail on our platform.

Non-Essential Duties and Responsibilities:

•  Perform other tasks as assigned.

Education and Experience:

•  High school diploma or GED plus 1 year experience in customer service, collections, or customer contact center.

Qualifications:

• Desire to help consumers work through financial challenges.


• Set goals, meet deadlines, work diligently.


• Effectively manage time, multi-task, and prioritize.


• Proficient PC and typing skills.


• Assertive, clear, and concise written\oral communication skills.


• Professional telephone communication techniques and ability to be on the telephone for long periods of time.


• Must comply with all state, federal, and company policies.


• Must be able to pass background and reference checks and drug screens.

 Preferred Qualifications: 

• Bilingual - Spanish

Physical and Mental Demands:

• Occasionally must move about inside the office


•  Repetitive motion. Regularly operates a computer, phone, and general office equipment


•  Regularly uses hands/fingers to handle, feel, or grasp; reaches or extends arm(s) in any direction.


• Hearing and speaking. Regularly talks with other employees and on the phone, virtually, or in person with clients. Regularly uses hearing to listen and respond to internal and external contacts.


• Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials.


• Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication.


• Mental effort, organization, concentration and self-direction are required.

Work Environment:

•  Work is in a climate controlled office.


• Fast paced, high energy, team oriented, and changing environment.

We hire quickly! Classes start on average every 2 weeks!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view Equal Employment Opportunity Posters provided by OFCCP.

Salary: $14.00