The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup of cash management products and services for Commercial Bank clients.
The CBCO organization is seeking an International Onboarding Manager who will oversee a team of International Onboarding Specialists (IOS) who have global responsibility for the international onboarding of Commercial Banking clients together with supporting client coverage teams in the fulfilment of AML/KYC requirements.
Core Responsibilities:
Provide direction, support and facilitation for the IOLs to successfully execute complex global implementations focused on end to end ownership of the client experience
Leverage technology and ensure innovation and adoption by the IOLs to aid the client experience
Provide guidance on international trends and best practices and technological advances
Build relationships globally that promote a client centric organization which supports the business' initiatives
Make it simpler for clients to work with us by challenging assumptions and operating models for continuous improvement
Partner and influence shared purposes through trust and teamwork across businesses and functions
Promote growth of the individual team members via the firm's Performance Development framework
Promote an inclusive and diverse work environment
Maintain controls agenda to ensure policies and procedures serve the client and protect the firm
Own and drive identification, transparency, escalation and resolution of risks and issues
Partner with regional and local Product, Compliance, Treasury Services, Operations to support regional and local initiatives to drive efficiencies, productivity and process improvements in the end-to-end client onboarding
Responsible for supporting regional management in managing and providing oversight of the branch/es, including planning, strategy, organizational structure, budget and resource allocation
Serve as an escalation point of contact for KYC/AML related matter and partner Compliance and QC/QA teams to meet all regulatory and internal policies
Maintain a governance and reporting structure to ensure objectives are clearly defined, deliverables are documented with associated metrics to measure output and all team members remain engaged and on track with target deadlines
Required Qualifications:
6+ years of client consulting or financial services experience
At least 5 years of team leadership/management experience, including coaching or mentoring employees
Experience adapting to a fast paced, changing, dynamic client-facing work environment while driving results
Demonstrated ability to work in a team environment, to manage conflict and change, and mobilize internal resources when required
Strong business acumen combined with demonstrated experience of the application project management methodology
Excellent interpersonal, influencing, communication and partnership skills
Ability to anticipate, analyze and synthesize data and provide holistic insights
Experience in risk awareness and skills to develop and ensure quality program set ups
BA/BS degree
Preferred Qualifications:
MBA
PMP, CAMs, Prince2
International work experience
Understanding and experience with the Risk and Control Self-Assessment framework
Language skills (written & spoken)- would be an added advantage
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
