DUTIES:
• Complete and maintain scheduling/routing on daily basis
• Oversight and coordination of route, and dispatch functions
• Controlling the costs of operations
• Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures
• Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures
• Investigating accidents and processing required paperwork
• Developing and maintaining customer service capabilities among all operations staff.
• Responding to customer inquiries and/or complaints
• Coordinating with sales, other branches and departments, District and corporate staff, other carriers, and vendors
• Controlling overtime hours. Monitoring employee vacation schedules. Maintaining effectiveness and efficiency of operational functions
• Short and long range operational planning to meet branch goals
• Communication with all employees to immediately resolve any outstanding issues and/or complaints
• Completion of any and all additional responsibilities that are assigned by the Branch Manager and/or other Management Team Members on an "as needed" basis
• Knowledge of transit vault, coin vault and CMS operations
• Consult with and accept advise/direction from the Operations/Branch Manager on a daily basis
• Responsible for training, counseling, disciplining, conduct and evaluation of employees under their direction on a daily basis
• Communicate with customers on a regular basis
• Communication with sales and administration on an "as needed" basis regarding updates of service and customers, and payroll issues
• Assume limited responsibilities during the absence of the Operations/Branch Manager on an "as needed" basis
• Direct operations to meet broad branch objectives, within policy guidelines
• Direct vault operations, including structure and scheduling, establish procedure, enforce policy
• Profitability of branch, as related to quality and efficiency of operations; operation cost within guidelines, as provided
• Control of losses through implementation of effective risk management, training, supervision, and discipline
• Control of damages and injuries, through implementation of safety programs, training, supervision and discipline
• High level of observable safety, security and effectiveness of operating practices and use of equipment
• Leadership by example - modeling appropriate behaviors; and regular observation/ monitoring of route activities and crew needs
• Self-development and subordinates through on the job training and other training
• Analyze complex factors to decide appropriate actions, and resolve situations not covered by set policies or procedures
• Ensure proper balancing of the vault daily for each shift
• Timely completion of monthly commitments as assigned by Operations/Branch