Horne LLP is an industry leader in Accounting and Business Advisory Services and currently provides service from over 23 locations across the US and Puerto Rico. Our Government Services practice is at the forefront of disaster recovery efforts nationwide with one of the most experienced and innovative teams anywhere. Our team provides compliance, grant management and disaster recovery solutions needed to help government agencies affect positive change.
The Call Center Manager will manage all aspects of service operations serving as the first point of contact for those impacted by COVID. Call Center Representatives will assist Coloradans in accessing funding available and provide assistance to administrative and management teams using established systems and procedures.
Primary Responsibilities:
Manage all aspects of responding to incoming calls according to HORNE policy including but not limited to fielding caller inquiries, directing callers to the appropriate staff member, or taking messages for internal staff.
Assist in case management functions
Provide administrative support such as copying, scanning, emailing, filing and faxing as needed
Manage multiple calendars; arrange meetings, conference calls, and video conferences using Outlook
Assist with travel arrangements, meeting arrangements, data entry, correspondence, document scanning, etc.
Work to cross-train on necessary functions required to successfully deliver services to
Requirements:
2+ years’ experience managing people in a customer service environment
High School Diploma or equivalent required; Associates or bachelor's degree preferred
1+ year experience in a customer service role
Experience managing heavy call volume is preferred
Ability to pass a background check (fingerprinting may be required)***
HORNE Values…
A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
A work environment that promotes collaboration, consistency and community service to empower people.
An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.
A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
