Job Description:

JobTitle: Concierge, Night Shift
Supervisor: Executive Director or Business Office Manager
FLSAStatus: Hourly, non-exempt
DateApproved: August 2019

OVERALL JOB PURPOSE
Staffs reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other work as assigned.
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

Must be 18 years of age
Ability to work with little supervision and maintain a high level of performance and customer service
Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests and staff.
Meet state related requirements (if applicable to position)
Ability to work in a team setting and be a team player
Maintain a positive, respectful, and professional approach with coworkers and residents.
Ability to keep all business and operations information confidential
Possess organizational skills and ability to problem solve
Possess excellent customer service and public relations skills
Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
Experience in computer use and relevant software applications are preferred

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Complete routine housekeeping duties including but not limited to the following; emptying trash, dust and vacuum, mopping, sweeping, restocking and cleaning bathrooms.
Staffs reception desk during assigned period
Represents the Community to coworkers, residents, and visitors in professional, courteous, friendly manner
Graciously greets all residents and visitors and politely assists them as necessary
Performs clerical duties as directed
Maintains detailed Resident and guest Register, daily communication log entry, and completes daily checklist log
Maintain a clean and safe workspace, community entrance, lobby, and hydration station
Promptly answers telephone, directing incoming communications to appropriate person
Monitors fax machine, directing incoming communications to appropriate person
Performs frequent security checks to ensure safety of the Community and its residents.
Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance.
Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant Manager
Performs simple, routine maintenance of office equipment
Perform coffee service at dinnertime, if needed
Assist the kitchen staff with shutting down kitchen after meal time by closing and locking the doors and windows and turning off the lights.
Print and fold the weekly menu and monthly calendar and fold dining napkins
Performs housekeeping functions in common area by vacuuming and spot cleaning carpets; removing cobwebs from ceilings and walls; and dusting furniture, shelves, light fixtures, and other surfaces
Perform simple maintenance duties as needed for residents such as unclogging toilets, turning off water to leaking faucets, mopping up overflowing sinks or toilets, and delivering toilet paper.
Performs other duties as assigned by Supervisor

OTHER JOB DUTIES AND RESPONSIBILITIES

Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others
Meet the assigned work requirements of the job. Regular attendance is required.
Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
Represent the Community in a professional, courteous, and friendly manner
Adhere to dress / appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.
Adhere to company policies, procedures, and standards.
Promote resident advocacy and demonstrate excellent customer service at all times
Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)

PHYSICAL REQUIREMENTS

PhysicalDemands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

20% or less

20% to
40%

40% to
60%

60% to
80%

80% to
100%

Stand

X

Walk

X

Sit

X

Pushing, pulling and/or reaching

X

Grasping and fine manipulation

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

Lifts Weight or Exerts Force

20% or less

20% to
40%

40% to
60%

60% to
80%

80% to
100%

Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

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