Job Description:

 

Cloud Lake Technology, an Akima Company, delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery for government customers. Cloud Lake offers a challenging and rewarding work environment, competitive salary and benefits, and a wide variety of career development opportunities. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

 

Job Summary:

This position is responsible for planning, delivery, support and sustainment of 9-1-1 products and emergency communications services (Motorola VESTA, MicroAutomation, Exacom, Eventide, etc.) for the US Army and others as assigned.  The 9-1-1 Systems Engineer will work in conjunction with the 9-1-1 Project Management, 9-1-1 Service Desk, Regulatory, and all related internal departments supporting the 9-1-1 to monitor, address and resolve all customer issues to meet or exceed 9-1-1 service agreements and expectations.  The 9-1-1 Systems Engineer serves as an escalation point for trouble resolution and is available on a 24x7x365 basis.  Travel within the assigned CONUS territory will be required.

 

Responsibilities:

• Serves as 9-1-1, NG9-1-1, and E9-1-1 Subject Matter Expert (SME).  Manages all service commitments, implementing best practices in optimization, quality assurance, design, engineering, testing and implementation.


• Install, configure and manage 9-1-1 systems via hardware replacement, backups, patching, and upgrades.


• The primary point of 9-1-1 services contact to ensure the ongoing availability, integrity, and quality of 9-1-1 products and service delivery.  Field and manage service issues, questions, and information requirements to the appropriate workgroup(s) for resolution.


• Monitor 9-1-1 service impacting notifications and assist the 9-1-1 Service Desk in resolving customer troubles; support service restoration and escalate as appropriate.


• Educate PSAP customers and stakeholders about 9-1-1 industry changes, technology trends, and contingency planning.


• Maintain working knowledge of PSAP operations, technology developments, trends, and issues impacting the 9-1-1 industry.


• Maintain working knowledge of 9-1-1 network services, architecture, systems, CPE, and ancillary components.


• Identify, position, and support sales opportunities.


• Maintain awareness of specific contractual obligations to 9-1-1. Facilitate Project Acceptance sign-off for 9-1-1 deployments.


• Assist with internal workgroup(s) in developing 9-1-1 support documentation, to include knowledge base documents and work instructions.


• Interface with 9-1-1 channel partners (Motorola VESTA, MicroAutomation, Exacom, Eventide, etc.), other service providers, and third parties to ensure successful service, sustainment and deployments and resolve customer issues.


• Interface with all internal departments to resolve 9-1-1 problems reported by the US Army Dispatch Center customers.


• Act as customer liaison and advocate with Directors and Senior Leadership as well as DOD policymakers and authorities.


• 
  Act as Subject Matter Expert and advising members of project teams for the following:
  

• PSAP/9-1-1 System network architecture, operations, service parameters


• PSAP moves, adds, and changes


• Tandem/network rearrangements


• Major database rearrangements or replacements

• Notify 9-1-1 Authorities/Dispatch Center of planned work and coordinate to accommodate US Army 9-1-1 Dispatch Center requirements.


• Maintain availability to customers 24x7x365, except approved days and times arranged with the agreement of management.

Minimum Qualifications: 

• Minimum of five (5) years 9-1-1 systems (Motorola VESTA, MicroAutomation, etc.) engineering, support and sustainment for small to large PSAP’s.


• Working knowledge of Basic 9-1-1, Enhanced 9-1-1, network architecture, database functionality, and related operational components.


• Experience with various operating systems; Windows, Linux and Ubuntu O/S experience, VMware platform a plus


• Experienced with remote management of resources


• Understanding of Next Generation 9-1-1 principles, network elements, IP technology, and related components.


• Ability to effectively communicate with 9-1-1 governance authorities, departmental managers/technicians, and Senior Leadership.


• Ability to effectively prioritize, facilitate, and project manage 9-1-1 service-related requirements.


• Willingness to provide support 24x7x365 to address and facilitate the resolution of 9-1-1 service impacting and non-service impacting issues.

 

Desired Qualifications:  

• Bachelor of Arts/Science (Telecommunications, Data networking, IT, other) or equivalent experience a plus.


• Network design/translations, PSTN, VoIP, switching technologies


• Certifications: VESTA certifications, MicroAutomation certifications, Emergency Number Professional (ENP), CompTIA Security+ and/or Network+ certifications

 

 

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

 

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

 

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.   Reasonable accommodation requests are considered on a case-by-case basis.

 

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. 

 

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

 

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

 

 

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