The Benefit Support Specialist I will receive, prioritize, document and actively resolve client requests, serving as a dedicated resource for Paylocity product support.
What You'll Do:
Administers technical and non-technical support to clients
Establishes intra- and interdepartmental relationships to prioritize needs, communicate project status and timing expectations.
Determines the scope of client requirements.
Achieves objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
Manage a full portfolio of clients independently and to clients' satisfaction.
Apply critical thinking and problem-solving skills to troubleshoot and resolve client questions.
Mentors new employees and level I's while efficiently maintaining workload.
What You'll Bring:
Computer skills, including familiarity with web-based applications and MS Office programs required; solid understanding of Excel is a plus
Bachelor's degree preferred
Work overtime as needed, especially during high volume periods
Additional criteria for TPA:
Experience with setup and management of Tax Advantaged Plans (FSA, HSA, HRA, Commuter)
1+ plan years' experience with health and welfare benefit concepts as well as experience with on-line benefit enrollment products
FCS Certification preferred
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In response to COVID-19 & Paylocity's commitment to keeping our employees safe, our Benefit Support Specialists are currently working remotely. Benefit Support Specialists will onboard and receive training remotely. In the future, this role will be required to work onsite, as outlined by the department, once local government orders indicate that it is possible in addition to when Paylocity determines it is safe to do so.
