We are looking for Network Support Engineer for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
Required Skills:
L1.5-L2 Network, Firewall Support and monitoring.
Resolve any issues related to the networks, WAN links, Security alerts by consistent coordinating, troubleshooting and monitoring.
Must have good understanding of Networking protocols. (e.g. EIGRP, BGP, STP, DHCP, DNS etc)
Overseeing all Priority 1, Priority 2 tickets through to restoration of service including Priority 3 incidents as warranted.
Able to use the tools provided to triage and escalate critical and major issues within the environment
Escalate incident tickets as required;
Facilitate teleconference forums;
Remaining engaged through to service restoration and ensuring senior leadership is aware of activities being carried out
Be an effective team player and be able to work closely with team members from various locations
Experience in working with ITSM tools and also working knowledge on ITIL framework
Be self-starters and actively pursue the best outcome by following up in a timely manner
Ability to follow processes set in place for the team and execute the same with perfection
Providing 24-hour, 7-day a week support on a rotational basis;
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
We are looking for Network Support Engineer for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
Required Skills:
L1.5-L2 Network, Firewall Support and monitoring.
Resolve any issues related to the networks, WAN links, Security alerts by consistent coordinating, troubleshooting and monitoring.
Must have good understanding of Networking protocols. (e.g. EIGRP, BGP, STP, DHCP, DNS etc)
Overseeing all Priority 1, Priority 2 tickets through to restoration of service including Priority 3 incidents as warranted.
Able to use the tools provided to triage and escalate critical and major issues within the environment
Escalate incident tickets as required;
Facilitate teleconference forums;
Remaining engaged through to service restoration and ensuring senior leadership is aware of activities being carried out
Be an effective team player and be able to work closely with team members from various locations
Experience in working with ITSM tools and also working knowledge on ITIL framework
Be self-starters and actively pursue the best outcome by following up in a timely manner
Ability to follow processes set in place for the team and execute the same with perfection
Providing 24-hour, 7-day a week support on a rotational basis;
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
