At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

If you are an Engineering Manager or Engineering Professional looking to grow your career, our location in Bentonville, AR has a new and exciting opportunity for you! You will be responsible for the daily operation, supervision and quality of the Technical Services and Project Department and its employees. You will also be responsible for running the day to day operations of the Bentonville based team.

In addition to this, the Manager, Professional Services, Bentonville will be responsible for the delivery of education programs for direct labor, internal and external customers and to formalized systems, competencies and metrics in the areas of Technical Development, Operations and Delivery.

This position requires management of multiple skill sets and competencies around project coordination, application and project engineering, and technical support groups.

AS THE MANAGER, PROFESSIONAL SERVICES, BENTONVILLE, YOU WILL: 

• Be proactive in ensuring the services team is delivering high value to the client base and thereby minimize the potential for disputes,  manage any disputes that may arise.

• Report any information in advance to the Director whenever client satisfaction or billable revenue is potentially at risk of being jeopardized.

• Report any information in advance of any employee dissatisfaction.

• Monitor client satisfaction survey results and evaluate consultant performance. Provide feedback to the Director

• Accountable for reporting and achieving professional services revenue and customer satisfaction goals.

• Provide leadership to the services team by giving direction, guidance, motivation, and being able to nurture their strengths and talents.

• Ensure the services team has a solid understanding of client business objectives and the plans in place to attain those objectives.

• Identify cost improvement areas to drive profitability

• Assign staff to manage the project to achieve 100% customer satisfaction, on-time and on-budget performance; Execute mitigation per plan as needed

• Ensure all concerns logged through ticketing system and customer updates and progress are within the Key Performance Indicators assigned by the business

• Maintain teams phone log in periods are enough to ensure low abandons and ensuring escalation channels are in place for Tier I engineers

• Maintain self and team's proficiency in all products and services that the company offers.  This includes installation, programming, and equipment protocol. Monitor and measure the team's overall product knowledge and put in place continuous improvements plans to ensure domain knowledge

• Ensure fully functional training and testing power wall in all support locations with all active supported devices is available to all support staff in the Bentonville office

• Interact with customers both internal and external, resolve customer service problems and defuse sensitive issues with diplomacy and tact in a timely manner.

WHO YOU ARE:

You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You ask the right questions to accurately analyze situations. You identify and seize new opportunities. You take personal responsibility for decisions, actions, and failures.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Associates (AA) degree or equivalent from a two-year college or technical school along with five years related HVAC/R experience and/or training, or equivalent combination of education and experience.

• Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows 98, 2000, XP

• Project Management experience

• Ability to travel 15%-20% of time

• Legal authorization to work in the United States - Sponsorship will not be provided for this role.

 PREFERRED EDUCATION, EXPERIENCE & SKILLS:  

• Supervisory and / or Managerial experience utilizing analytics to determine actions 

• Advanced experience with MS Office Suite applications, especially Word, Excel, Visio, and PowerPoint

• Knowledgeable in BMS controls or PLC/DCS/SCADA, 3rd party integration, applications and interfaces, networking, and processes associated with commercial HVAC/R systems.

• Strong Writing and Editing experience is a must.

• Ability to adapt to changing priorities, deadlines, customer needs and work on multiple projects simultaneously.

• Attention to detail with ability to execute tasks and writing assignments with a high level of accuracy.

WHY EMERSON? 

Our Commitment to Our People

We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs:  medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more.  We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us!

Our Commitment to Diversity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com.  

Engineering