HA CLIENT SERVICE SPECIALIST at West Corporation

Posted in Telecommunications 5 days ago.

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Location: plymouth meeting, Pennsylvania





Job Description:
Responsible for providing client service support for assigned business unit by gathering information and assisting with client setups and ongoing changes while keeping communication channels open for client system maintenance; assist with escalated or sensitive member or client calls received from operations or sales in regards to client service or client care requests; assist with obtaining and entering client contracts, rosters, and other installation needs while ensuring information is entered into the departmental systems in an accurate and timely manner; discuss with clients the business unit's system, storage, eligibility, and other requirements as applicable, and develop project plans with clients in order to integrate proposed client change requests into the department's core software; review any service/system changes with clients and clarify expectations as necessary while developing a service relationship
Education • High School Degree or GED required • Associate's degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred Experience •Minimum of 3 year's customer facing, client service, sales, operations, benefit administration, or account management experience required, preferably in a healthcare field •Minimum 1 year of experience utilizing a client relationship management tool (e.g. Salesforce.com) is preferred Other •Basic knowledge of Microsoft Word, Excel, and Outlook required •Based on program may need to be bilingual in English, Spanish, etc. A successful incumbent in the job will be able to demonstrate the following skills and abilities: •Strong communication skills and phone etiquette •Strong ability to explain complex issues to members in simple, understandable terms •Highly effective listening skills •Strong problems solving/issue resolution skills •Excellent customer service and customer resolution skills •Strong organizational and administrative skills •Ability to work in a team environment

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