Provides customers with courteous customer service in person or over the phone in; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers' needs. Performs data entry of orders. Performs other duties as assigned by shift supervisor.
Required Knowledge and Skills:
Organizes received data and source documents; identifies data to be entered.
Interfaces with appropriate staff to resolve questions, inconsistencies, or missing data.
Enters data in alphabetic, numeric, or symbolic form into computer following established guidelines and procedures.
Proofs data entered against source documents; makes necessary corrections.
Provides timely resolution of customer complaints, concerns, and inquiries.
Builds effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate to their situation.
Full understanding of glass types including thicknesses, coated products, tints, and patterns
Good interpersonal skills and ability to work in team environment
Ability to maintain neat and tidy work area
Ability to apply basic math concepts such as adding, subtracting, dividing, and multiplying
Communicate English language sufficient to perform job functions
Qualification Standards :
Applicant must be responsible, reliable and accountable
Applicant must be authorized to work in the U.S.
Fixed 8 hour schedule, determined by management based on the needs of the company
Able to work weekends/overtime from time to time as directed by the supervisor
Requests for time off for a specific day require advanced notification and supervisor approval
Physical Job Requirements:
Frequently required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
Must be able to perform the job responsibilities, with or without reasonable accommodation.
Responsible for wearing clean and appropriate work/safety attire and be well groomed at all times
Comply with performance criteria, standards of conduct, company polices, procedures & safety programs.
Must meet all performance review standards applicable to the job.