Customer Service Rep at The Taylor Group

Posted in Other 5 days ago.

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Location: Brownsville, Texas

Job Description:
Job Responsibilities:

  • Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
  • Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
  • Quotes service in the field and works with all customer relations.
  • As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
  • Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
  • Incumbent is to provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
  • Communicates twice daily with the direct parts representatives passing on any information or parts orders.
  • Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.
  • Maintains and submits accurate and timely vehicle expense reports and personal expenses.


Job Requirements:

  • High school education or GED equivalent.
  • Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.
  • Basic knowledge of computer.
  • Travel out of town two to three times per week.
  • Experience in sales would be a plus although not required.
  • Knowledge of Taylor Parts System would be a plus.
  • Excellent communication skills.
  • Possess tact and diplomacy in order to deal with customer base and peers.

Compensation Range