Primary Purpose The purpose of this position is to address and resolve customer deductions for an assigned portfolio. Additionally, this position is responsible for investigating claims taken by proactively securing necessary documentation to confidently clear or refute customer deductions. The analyst is detailed oriented, communicative and understand how their work Impacts Trade and EBITDA. Utilize resources and tools, including working with the Sales Organization and the Broker network to meet assigned goals.
Major Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Assume overall responsibility for an assigned customer Accounts Receivable portfolio.
Identify and resolve all types of deductions in a timely and efficient manner with a clear understanding of impact to Sales, the balance sheet and the P&L. Ensure accurate and efficient recording and reporting of all open and resolved deductions.
Generate and review deductions Aged Trial Balance on an on-going basis.
Identify delinquent items and take corrective action.
Monthly Account Reconciliation: Timely and accurately resolution of all cash on account and credits.
Communicate daily via phone and email with customers, sales brokers and other employees to research and resolve customer deductions.
Develop relationships with key customer contacts through daily interaction with their Sales, Customer Service and Accounts Payable departments and work strategically to minimize deduction issues and improve invoice accuracy.
Prepare deduction documentation to support the issuance of credit memos for valid deductions
Work with Trade Spending Team, cross functionally, and IT to resolve any disputes.
Facilitate the flow of items into the deduction resolution Trade Promotions Mgmt tool.
Provide decision support and financial insight to all 3rd parties in a timely manner.
Complete trend analysis for root cause to identify cash flow opportunities and implement corrective actions.
Ensures adherence to all company policies and procedures.
Understands and demonstrates the Company's core values.
Performs other duties as assigned.
Competencies/Skills/Knowledge Required The requirements listed below are representative of the knowledge, skill, and/or ability required.
Problem Solving - ability to identify and assess problems and implement appropriate solutions.
Interpersonal Skills - Ability to calmly listen, assess and clarify problems and respond with options.
Team/Independence - Ability to work independently and to work co-operatively with others.
Organizational - Ability to plan and prioritize work effectively.
Analytical - Ability to accurately compile, calculate and summarize data succinctly to assist in the decision-making process.
Verbal/Written Communication - Ability to communicate in a concise detailed manner.
Education and Experience
Bachelor's degree required
Minimum 2 years' experience
Proficiency with the Microsoft Office suite especially Excel, pivot and vlookups extensively used