JOB DESCRIPTION RH is hiring a Quality Analyst to join our Distribution Center Corporate Support department. The successful candidate will pay attention to detail, demonstrate accuracy in their work and ownership for their assignments. This candidate will deliver high levels of customer service to our internal customers. This role will be expected to identify and recommend policy and procedural changes to improve processing and accuracy.
ABOUT US
RH is a curator of design, taste and style in the luxury lifestyle market. The Company offers collections through its retail galleries, source books and online at RH.com, RHModern.com, RHBabyandChild.com, RHTEEN.com, and Waterworks.com.
At RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Complete and audit weekly reports of all locked inventory
Support Distribution Center Inventory Control and Quality leaders in data compilation
Identify and manage all issues and follow through to resolution
Communicate Quality initiatives and alerts to cross-functional teams and gather related feedback in a timely manner
Maintain effective communications and relationships with Home Office, as well as Distribution Center Quality Assurance teams
Manage the locking and unlocking process for products based on determinations of inspections by partnering with Distribution Centers, Quality Assurance, Merchandising, Planning, Home Delivery, and Customer Service teams.
Assist with capacity management for locked inventory within the Distribution Centers
OUR REQUIREMENTS
Results-focused, with high personal performance standards as well as the desire to constantly learn and improve
Highly motivated self-starter with the ability to work independently with minimal direction, but also able to work well as part of a broader team and take direction as needed/required
Proven ability to oversee multiple, complex projects with a high level of detail and accuracy and successfully manage them to expected outcomes
Proven ability to represent a company brand in a professional manner to all customers
Ability to adjust priorities and workloads to meet changing initiatives and company direction while maintaining ongoing responsibilities
Ability to navigate multiple systems and applications, adapt to and stay current on process and systems changes
Bachelor's degree preferred
ABOUT US RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
