Job Description:

As an Operations Supervisor, you will oversee a team and ensure that all team unit objectives and standards are consistently met. Successful candidates in this vital position will be flexible problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.

Responsibilities

• D evelop and lead a team
• Coach and lead by example to drive results
• Select and retain talent; responsible for performance management of that talent
• Have a customer focus
• Operate with a sense of urgency and use problem solving skills to resolve any issues that arise
• Influence internal and external partners and promote process improvement

Requirements

• Experience leading a team
• Strong problem-solving skills
• Strong written and verbal communication skills
• Excellent relationship management skills
• Customer service experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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