Title: Assistant Program Director - Quality Control and Data Analytics
Location: Ashburn, VA
Duration: Contingent upon award
Travel: As needed
Shift: Standard business hours
About MVM, Inc.
Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in lives of others.
In anticipation of a contract award, we’re looking to add an AssistantProgram Director of Quality Control. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!
What You’ll Get to Do!
The AssistantProgram Director of Quality Control will oversee the quality control and compliance aspect supporting the ORR (Office of Refugee Resettlement) Reunification Management program and will be responsible for process analysis, and assessment of current program to identify more efficient procedures
Key functions you will perform!
Ensure ongoing program-wide compliance with the company’s quality control plan, government and MVM standards, policies, procedures, and guidance; applicable laws and regulations; and MVM Operational policies and procedures
Document, research, analyze, and recommend improvements to business processes and overall organizational performance while ensuring effective contract compliance
Evaluate overall effectiveness and make detailed recommendations to the QC plan and employee performance metrics
Serve as a secondary point of contact for all aspects of program performance
Lead the implementation, management and oversight of all work product reviews and Quality Control Plans
Participate in the drafting and recurring review/updates for all programmatic policies, procedures, and training materials to incorporate best practices and ensure ongoing compliance
Works closely with various departments to include Assistant Program Directors to identify any training needs necessary
Perform quality assurance audits of internal inspections programs (scheduled or unannounced)
Develop and conduct micro and macro audit reviews, operational inspections and analysis of offices, regions, equipment and agency work products and provide detailed reports identifying problem areas
Work with Management team to identify and improve or remedy QC issues throughout the program
Immediately inform MVM Management and program stakeholders of any potential issues or noncompliance
Travel as needed to regional offices and to meet with the client and executive team
What you will need to have:
A bachelor’s degree in Business Management or a related field
Experience with ISO 9001 certified businesses or a Lead Auditor Certification
5-7 years of demonstrated experience in business process analysis and quality control
Experience in all aspects of managing large contracts
Experience in analyzing information and utilizing data and metrics to identify trends and areas of improvement
Experience in reviewing program requirements and implementing a QC plan to ensure contract compliance
Experience in consistently reviewing program processes to identify any deficiencies
Ability to implement, enforce, and review metrics to identify more efficient processes
Demonstrated experience in rapidly rolling out new policies and procedures as it pertains to contract or operational changes
Experience scheduling personnel
Previous experience serving as a primary or secondary point of contact for executives
Ability to manage and track various personnel across labor categories and positions (e.g. administrative and technical support personnel)
Ability to lead, implement, manage and oversight all of work product reviews and Quality Control plans
Ability to identify training aspects needed across the program’s various departments to improve on programs operational areas
Preferred Skills:
Great organizational and communication skills
Social work background or similar, with experience working on ORR programs
Background and knowledge of ORR programs and policies and experience executing said policies
Local to the Ashburn, VA area
Clearance:
Applicants selected will be subject to a Government background investigation and may need to meet eligibility requirements for access to classified information.
Security Requirements:
U.S. Citizenship
Must have lived in the US at least three (3) of the past five (5) years
Ability to obtain/maintain a Security Clearance
Favorable credit check
These requirements are thoroughly reviewed during the employment screening process. Acceptance for this opportunity is dependent upon meeting all qualification/selection criteria.
We Offer…
Paid training, fun, talented and driven teammates
Knowledgeable, encouraging and present leadership
A diverse and community-minded organization
Career growth and learning opportunities for aspiring minds
A competitive benefits package, and fosters a highly skilled, energized and empowered workforce.
Due to the high volume of applications received, the Recruiting Department will contact you directly, should you be selected to advance in our recruitment process.
If you have what it takes, apply now!!
Keywords: Quality Control, ISO 9001, Process Improvement, Lead Auditor
For more information about the company please visit our website at www.mvminc.com
MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
