Job Description:

As an Operations Supervisor, you will be responsible for managing day to day operations of your section which includes direct management of 10-15 non-exempt staff members. You will be responsible for staff and process performance including productivity and quality. Each section works within stringent time constraints and in a high volume, dynamic environment. You will execute established procedures and policies within established operational policies and budgets; ensuring adherence to applicable guidelines; and make timely recommendations for production/service improvements.

Principal Duties and Responsibilities

• Manage, coordinate and direct the operations of approximately 10-15 non-exempt employees

• Active monitoring of units productivity, quality and service level to insure all daily goals are met

• You will assign work and set workflow priorities, track the units' performance and monitor daily volume and service levels.

• You will be responsible for defining and measuring performance standards and staff development as well as building and maintaining a positive work environment.

• Annual performance appraisals, monthly feedback sessions, continuous development plans and quality reviews must be consistently prepared and communicated to staff.

• You will be responsible for adherence to policies and procedures, while seeking opportunities to improve processes and operating efficiency.

• You will be responsible for resolving escalated, complex customer issues, managing your cost center budget and capacity planning.

• Candidate must have strong problem solving ability, organization and prioritizing skills including good judgment and decision abilities.

• Commitment to deliver high quality work in a fast pace, deadline driven team environment. Build collaborative internal and external relationships to provide the best services

• Leverage tools to track productivity and maximize team performance

Preferred Job Skills/Requirements:

• Proven people management skills including setting objectives, providing performance feedback, evaluating and rewarding performance

• Planning and budget management skills

• Strong technical aptitude

• Strong analytical skills

• Ability to make sound decisions independently and find creative solutions to complex issues

• Must be able to meet deadlines and multi-task

• Proven interpersonal and team-oriented skills

• Ability to handle employee and peer situations with professionalism and tact

• Ability to communicate effectively, build and maintain rapport with customers, third parties, investors, colleagues, peers, and other departments

• Must have exceptional communication skills and be able to communicate with all levels of management and staff

• Ability to multi-task and delegate when appropriate to insure goals are accomplished

• Ability to manage high volume processes with stringent time constraints

• Ability to manage daily staff, supply and vendor expenses to insure budget goals are met

• Ability to motivate

• Ability to learn detailed processes to effectively respond to team's questions

Core Competencies

• Preferred, but not required - 3 Years of mortgage banking or financial experience

• Strong PC skills, including Microsoft Office Suites
  
  
• Comprehensive understanding of all credit and collateral documents
  
  
• Knowledge of conforming and non-conforming guidelines.
  
  

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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