In a Retail bank branch, the Assistant Branch Manager proactively sells the banks products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of their branch. The ABM will balance policy and procedure with appropriate judgement, and will make management decisions that are mutually beneficial to the bank and the customer.
Responsibilities for the Branch Assistant Manager I role include, but are not limited to the following:
Under the direction of the branch manager, assists with the daily management of a banking office (generally with under $100 million in deposits)
Responsible for achievement of personal sales goals, and proactively guiding the sales activities of the platform staff toward achievement of branch goals
Through tested techniques, engage in sales and service coaching sessions with sales staff
Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties
Responsible for branch's adherence to audit/compliance requirements
Manages customer service levels within the branch, adhering to established guidelines
Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise
May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
Expected to have/gain full understanding of the teller function
High School or equivalent required. Associates / Bachelors degree preferred.
One-to-two years of supervisory/management experience in a retail banking environment required.
For incumbents who have tenure with the bank, must have a history of solid sales, service and any applicable management successes.
Basic business acumen and professionalism is a must.
Strong written and verbal communication skills are critical.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn all there is to know about the products and services offered by the
Qualifications:
High School or equivalent required. Associates / Bachelors degree preferred.
One-to-two years of supervisory/management experience in a retail banking environment required.
For incumbents who have tenure with the bank, must have a history of solid sales, service and any applicable management successes.
Basic business acumen and professionalism is a must.
Strong written and verbal communication skills are critical.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn all there is to know about the products and services offered by the bank.
