Security First Bank is a Nebraska-chartered, privately held community bank with 28 branch locations and 12 insurance offices throughout Nebraska and southwest South Dakota. We provide community banking services from the farm and ranch towns in rural Nebraska to the hub cities of Lincoln and Rapid City. Each branch is managed locally, and our employees are part of the communities we serve. This gives us valuable, local perspective and a personal commitment to servicing your financial needs.
Security First strives to improve the lives of the families and business we serve with creative, high-quality financial services. We believe that attention to detail, flexible and innovative services and remarkable customer care are the pillars of successful community banking, and we’ve been committed to those standards since our founding in 1898.

Role:

The Insurance Customer Service Representative will assist customers and potential customers with their insurance needs; selling insurance and assisting customers with all insurance needs.

Essential Functions & Responsibilities:

• Assist customer inquiries in person and over the phone


• Promote and represent the agency and make referrals to other departments


• Assist customers with all insurance needs


• Call on customers and potential customers


• Maintain records and process claims


• Take payments from customers


• Make changes to policies


• Write insurance quotes for customers


• Research acceptable policies for each customer and issue policies when necessary

Knowledge, Skills and Abilities:

Education and/or Experience.

• One month to twelve months of similar or related experience


• High school education or GED


• Understands basic accounting procedures


• Knowledge of office equipment


• Has strong customer service skills and enjoys working with the public

Certificates, Licenses, Registrations.

• Licensure in Property/Casualty, others as needed


• Willingness to test for additional licenses

Interpersonal Skills.

• Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Strong sales and communication skills.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.

Employer paid benefits for full time status: PTO (vacation and sick pay), EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment
 
Medical options (including some employer contributions to provide affordability and value):
High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option
Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option
Dependent Care Flexible Spending Account
Dental
Vision
Supplemental Voluntary Benefits
Tele health
 
Retirement and other benefits:
401(k) Plan with Company Match
Benefit Hub-employee discount program