Job Description:

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within the scope of the mission and purpose statement of CTVSEH.

• Interact professionally and with integrity and compassion with coworkers and clients and patients
  in accordance with this organizations core values.

• Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.

• Commit to providing excellent customer service.

Position Purpose

To provide excellent customer service to Central Texas Veterinary Specialty Hospital patients, clients, and Referring Veterinarians. To serve and meet the doctor's office needs.

Responsibilities/Duties/Functions/Tasks

• high-quality care of patients and clients




• Answer multiple line phones




• Greet clients upon arrival and seek assistance for immediate triage cases




• Appropriately prepare billings, receipts, collect and record all payments for services rendered




• Explain hospital policy as it applies to payment for services rendered




• Faxing, filing, scanning, mailing




• Phone clients and referral DVMs with updates




• Performing end of shift duties, including cleaning the lobby and completing cashier logs




• Properly use the practice management and workflow management software for patient check in and discharge




• Assess the lobby waiting area and exam rooms for changing conditions of patients waiting to be seen




• Compassionately support clients throughout their visit to the emergency room

Work Requirements

• Overtime may be necessary. 




• Work rotation for overnights, weekends and holidays required. 




• This position may eventually include shifts at another CTVSEH hospital location, as required.

Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time.

Work Environment

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.

Qualifications

• GED or High School Diploma




• Competence in the English language




• Two years minimum customer service experience




• Basic computer knowledge



• How to operate basic office equipment
   

Preferences

• Knowledge of the veterinary field is preferred, but not required




• Conversational Spanish is a plus

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