Posted in General Business 30+ days ago.
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Location: Los Angeles, California
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The Chubb North American Property Boiler & Machinery (B&M) / Multinational / Entertainment team services several niche product lines, with books of business involving commercial equipment damage (B&M), commercial and personal lines claims occurring outside of the United States but originating under domestically written policies (Multinational), and entertainment claims involving first and third party losses under entertainment package policies.
This position will directly manage the claims occurring on the commercial insurance, Enterment books of business, as part of the National Desk Unit within the property claims discipline. Analyze first reports to determine nature of loss, coverage provided, and scope of damage; promptly contact client's and contract adjusters; assign and monitor experts; promptly and properly develop the file to provide accurate and timely investigation and loss analysis; maintain an active diary; monitor diary to achieve timely development of file and timely disposition of the claim; recognize and pursue recovery where possible; adhere to all statutory regulations and unfair claim practices act; establish accurate and timely reserves; effectively communicate with all internal and external customers.
Provide technical guidance and authority through supervision of the investigation, reserving and fair resolution of claims. Monitor work product of adjusters and staff assistants for compliance with best practices, and provide feedback. Ensure the adequacy of reserves, proper valuation of claim settlements, and appropriate use of experts. Assist in claim audits and customer complaint resolution.
Participate in the maintenance and renewal of accounts. Deliver agreed upon claim service to clients and brokers in a timely and professional manner. Foster relationships with clients, brokers and insurance carriers. Participate in regular file review discussions to update participants on large claims. Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service. Monitor and maintain data integrity, especially with claims coding. Monitor claim activity for existing clients for adherence to established protocols. Work closely with management on the delivery of claim service to meet client expectations. Effectively communicate with all internal and external customers.