At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes.

The Microsoft 365 Senior Technical Specialist is a Microsoft subject matter expert responsible for managing and administering the company's Microsoft 365 environment. This person will be the company's technical lead for platform-wide oversight and management and will also lead the administration and operational management of Exchange Online and Microsoft Teams. This person will join a team that is responsible for helping transform how Delta Dental employees work and collaborate and will play an important role in continuously improving our employee workplace collaboration and communications systems. This role will provide the operational support, customer engagement, and continual service improvement of these services, and will be responsible for integrating our collaboration services into a unified, interoperable, contextualized framework of digital collaboration experiences. This person will provide employee-facing support and conduct business requirements analysis to deliver capabilities and technology integrations across platforms for greater employee effectiveness. This person will improve upon existing employee engagement models, build upon ITSM processes for incident management, request management, and release management, and will continuously build more connected and interoperable platforms while planning, building, and implementing Microsoft 365 roadmap technologies.

The candidate will have extensive experience in Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive, and has enterprise experience in Exchange Online Protection, Advanced Threat Protection, Data Loss Prevention, message archiving, and related Microsoft 365 security and operational administrative controls and best practices. This candidate is also an expert in managing Microsoft Teams API integrations with third-party applications and chat bots, manage collaboration tools for mobile environments, and has broad experience with configurations and management of Microsoft Teams Phone System and Teams conferencing and meeting capabilities. This role will balance daily operational support with both tactical and strategic planning, road map development, and project implementation.

This role will interact with internal service desk agents to triage, isolate, and remediate incidents and fulfill service requests as generated by end users, will manage those platforms to ensure service availability, and be both a technical leader as well as thought leader with both technology partners and business partners. The candidate will be working in a collaborative, team-based environment, and will partner with a diverse group of Delta Dental technicians, program and project managers, company senior leadership, and vendor partners to support ongoing operational requirements. The successful candidate will be an individual who is proactive, motivated, and understands the critical business reliance on messaging, collaboration, and communications platforms within an organization. The candidate will possess exceptional communication skills (technical, administrator, oral and written), and will be comfortable working in a fast-paced, business-driven environment focused on quality delivery of services and a frictionless user experience.How you will make an impact:
- Administer, monitor, and manage Microsoft 365, Microsoft Teams, Microsoft Exchange Online, the Exchange hybrid, and other Microsoft 365 collaboration tools to ensure availability to pre-agreed Service Levels and perform necessary maintenance or enhancements to support availability.
- Enable and support the teams responsible for administering SharePoint Online and OneDrive.
- Develop and maintain all systems, applications, security, and telecommunication configurations.
- Manage the business requirements review and implementation of API integrations for Microsoft Teams and other Microsoft 365 services.
- Manage load balancers, anti-spam and email security solutions, and other related appliances and systems.
- Evaluate, implement, and maintain changes to technology platforms.
- Evaluate, implement, and manage new Microsoft 365 capability rollouts.
- Manage routine service requests and user support issues as escalated by the Level 1 Service Desk team.
- Investigate incidents and remediate appropriately, or coordinate actions with other Level 2 and Level 3 engineering team members.
- Monitor and measure use of Microsoft 365 and other collaboration platforms through meaningful, action-oriented metrics, reporting, and dashboards.
- Support continuous improvement initiatives, including project support, strategic planning, and road map development and implementation.
- Manage additional cloud-based collaboration and productivity platforms as business needs dictate.
- Other related duties as assigned.What we look for:
- A Bachelor's degree or equivalent education in Computer Science, Computer information Systems or Business is preferred, but candidates with proven experience will not be excluded from consideration.
- Five or more years hands-on experience with Microsoft 365 administration, and Microsoft enterprise systems involving a variety of software and hardware implementations.
- Candidate should be a Microsoft 365 certified Enterprise Administrator Expert, and have demonstrated experience managing enterprise environments.
- Advanced knowledge of Active Directory and Azure Active Directory.
- Strong experience with creating and managing PowerShell scripts.
- Strong experience with email security platforms, including Exchange Online Protection, Microsoft Advanced Threat Protection, and Axway MailGate.
- Strong experience with Microsoft Teams Phone System.
- Detail orientation and problem-solving abilities.
- Ability to coordinate issues identification and resolution between customers and the technical operations team.
- Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities.Benefits and perks:
- 12 days starting vacation plus 12 holidays and your birthday off!
- Multiple medical insurance options: 100% paid or low cost premiums
- 100% paid dental insurance
- 100% paid vision insurance
- Onsite gym and/or gym discount and fitness incentive
- Culture of learning: substantial tuition reimbursement to improve your skills
- Career growth: we love promoting from within
- Strong commitment to work/life balance
- Technology allowance
- Social responsibility and volunteer opportunities
Due to COVID-19, there is an even greater demand for flexibility and change.

We are an Equal Opportunity Employer and it is our policy to provide equal opportunity in employment without regard to race, color, religion, ancestry, sex, citizenship, national origin, age (over 40 years), sexual orientation, marital status, veteran status, pregnancy, physical disability, mental disability or medical condition or any other characteristic protected by state or federal law. This policy also applies to the qualified disabled veterans and veterans of the Vietnam era.