About FIU

Florida International University is recognized as a Carnegie engaged university. It is a public research university with that offers more than 180 programs in fields such as engineering, international relations, architecture, law and medicine. As one of South Florida's anchor institutions, FIU contributes $9.8 billion each year to the local economy. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission. FIU has awarded over 200,000 degrees and enrolls more than 54,000 students in two campuses and three centers including FIU Downtown on Brickell, FIU @ I-75, and the Miami Beach Urban Studios. FIU also supports artistic and cultural engagement through its three museums: the , the , and the . FIU is a member of
and has over 400 student-athletes participating in 18 sports. For more information about FIU, visit .

Job Summary

OneStop Enrollment Services - Student Associate for MMC
Customer Service
o Cordially greet and acknowledge all students, guests, staff members, and faculty.
o Provide customer service support via telephone, e-mail, chat and in-person requests.
o Review documents students are submitting to ensure accuracy and successful completion of forms and additional documentation.
o Escalates problem cases to appropriate ES functional area.
o Document the record using Panther Soft 3 C's (Communication, Comment, Checklist).
o Understand and abides by FERPA & HIPPA regulations.
Admissions Duties
o Provides admissions information and assistance to all prospects, inquires, students, etc. by using student database systems.
o Understand the admissions application process and necessary documentation that needs to be submitted in order to meet the admissions application requirements.
o Perform outbound calls to prospective, inquires and admitted students to inform them of central information that coincides with the strategic plan of the division.
o Reviews residency documents and explains Florida Statute to students and parents to assist with the coding of instate students for the purposes of tuition.
Records Duties
o Collection and review of sensitive documentation for purposes of student cases, dismissal or formal appeals, petitions, etc.
o Review and understand a student's record in order to problem solve and answer any student questions that may arise.
o Performs student services functions pertaining to registration such as, but not limited to adding and dropping of classes, enrollment verification, transcript ordering, change of name and address, Cadivi, Amnesty and Salvage, Enrollment Cancellation, Dismissal, Reinstatements, Late Registration Fee Waivers, Non-Resident Tuition Waiver, Residency, Graduation, and Withdrawal.
o Communicate the university policies and procedures.
o Has a clear understanding of the different ways a student can take classes at FIU. This includes non-degree, transient and dual enrollment applications.
Student Financials Duties
o Assist students with various questions regarding their customer accounts, payments, and holds.
Financial Aid Duties
o Provides detailed financial aid information to students in accordance with all applicable laws, regulations, and policies, regarding the application process, needs determination, verification, and status of their financial aid application.
o Maintain current knowledge of federal, state, and institutional programs, regulations, policies, and procedures.
o Troubleshoot and access a student record as to why the student was not packaged, explain the cost of attendance, EFC, one term costs, etc.
o Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervision from the assigning duties that are logically related to the position.

Job Category

Federal Work Study

Desired Qualifications

o Minimum 2 years previous customer service experience.
o Previous experience working in higher education.
o Knowledge of Florida International University policies and procedures.
o Strong administrative, organizational, and prioritization skills.
o Familiarity with the use of standard office equipment (e.g. Xerox copier, fax, scanner).
o Fluency in Microsoft Office, Outlook, Excel, Work and Adobe Acrobat
o Experience with CRM or other database software
o Eagerness to learn and grow in the position as well as being flexible with office hours as needed
o Ability to prioritize and multi-task in a fast-paced environment
o Ability to type quickly and accurately (50-80 words per minute)
o Works well with others and creates a positive working environment

Previous Experience:
Required:
o Ability to communicate clearly and concisely with tact and diplomacy in all oral and written communications.
o Ability to work effectively in a team environment.
o Ability to exercise appropriate personal initiative and accountability.
o Ability to handle sensitive information in a confidential manner.
o Proven ability to execute instructions accurately and in a timely manner.
o Outstanding interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and responds appropriately to diverse groups of people in various situations.
o Must have exceptional follow-up, follow-through, and attention to details skills, accomplishing tasks with concern for all areas involved, no matter how small.
o Demonstrated ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads.

Who May Apply

Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
Upon graduating, FWS employment must end.

Work Schedule

Hours will vary based on class schedule and needs of the department.

Advertised Salary

$13.00/hour

Pre-Employment Requirements

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Student Background Checks

Background check and fingerprinting is required if the job includes any of the following:
Duties:
Yes or No Working directly with and/or residing with minors and/or vulnerable persons.No Handling/managing cash, checks, cash transactions, gift cards, debit/credit cards, and/or cash equivalent.Yes Information technology (IT) related functions.No Driving on behalf of the university (MVR Check only).No Those working in the Athletics Department who travel with students to events.No Working within museums. No Those working in the Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access). Yes Special trust, responsibility, and sensitive location No

How To Apply

Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in \\"My Applications\\".

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.