Job Description:

About Us

One Medical is a membership-based primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means tackling the frustrations of everyone involved - from patients and providers to employers and health networks.

Across the country, our members enjoy access to comprehensive care at more than 80 locations across twelve cities (and counting!) as well as 24/7 access to virtual care. We've reached some this year, but our work is far from over. As we continue to grow and broaden our impact, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity:

At One Medical we build most of the consumer, operational and clinical software used by our members, clinicians and admins. This unusual level of integration and ownership allows us to develop innovative products and services that are tackling some of the most difficult problems in healthcare. As a Product Manager for our proprietary Electronic Health Record system you will lead an innovative team of engineers, designers and key stakeholders who build the software that allows our providers to provide world class care to our members. In our highly collaborative environment, you'll also be sitting shoulder to shoulder with the providers, nurses, phlebotomists and admins who deliver care daily to One Medical patients.

You'll be expert at managing complexity, able to solve complex problems despite constraints like competing stakeholder needs. As an exceptional planner, you'll be able to break complex projects into manageable parts and develop clear, comprehensive documentation. A strong communicator, you'll be able to clearly communicate to internal and external stakeholders in writing and verbally and to tailor your message to your audience.

Most of all, you want to apply your considerable skills and experience to a cause that you care about while working with a talented and fun team.

What You'll Work On:

You'll be working with designers, engineers, and clinical/operational stakeholders to design and build tools that enable One Medical to deliver world-class primary care. You'll be joining a team which works on our innovative and proprietary Electronic Health Records system. You'll join this team as they build out features that make it easier for providers to get social context on patients quickly, to quickly understand and update a patient's screening status and to visualize top patient health concerns and status.

- Working closely with a team of engineers, product designers, service designers and other stakeholders, to regularly ship high-quality, tightly-scoped features for our proprietary Electronic Health Records system

- Partnering with product designers to develop user research questions and to construct plans for testing new designs

- Developing clear, comprehensive feature specifications for complex clinical and operational features

- Working with engineers, designers and clinical/operational stakeholders to understand and solve complex problems with tricky constraints

- Planning and co-leading testing, communications and cross-functional coordination for complex feature rollouts

- Turning research, customer insights, and data analysis into actionable strategies and priorities

Who You Are:

- A mission-driven, challenge-lover. You thrive on complex problems with a strong human dimension. Overcoming constraints with creativity in pursuit of helping people gives you energy.

- A thoughtful achiever. You strive to create great experiences for users and your team. You like to raise the bar and question assumptions.

- An owner of everything you do. You're not afraid to ask for help or resources to get the job done. You keep commitments.

- A layered thinker. You're able to envision how decisions will impact different types of users, the product roadmap and business goals.

- A leader. You're able to inspire and lead multi-disciplinary teams who don't report to you. You love collaborating with team members to improve processes.

You'll Need:

- 2+ years product management experience

- Demonstrated effectiveness leading teams of engineers and designers in defining, designing and shipping complex features

- Demonstrated ability to manage complex groups of stakeholders

- Experience managing software product release-cycles, ideally using Agile development methodologies

- Strong time management and personal task management skills

- Superb written and verbal communication skills

- Demonstrated ability to develop clear and comprehensive product requirements

- Experience with complex product rollouts involving detailed planning and communications

Not required, but would be great if you had:

- Experience building clinical or operational health care software

- Demonstrated design and UX sensibilities

- Experience resolving escalated product, customer satisfaction, and cross-organization process issues

- SQL or other analysis skills

- Software engineering experience

- Conducting user research and using findings to develop technical solutions

Benefits designed to aid your health and wellness:

Taking care of you today

- Paid sabbatical after 5 and 10 years

- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues

- Competitive Medical, Dental and Vision plans

- Free One Medical memberships for yourself, your friends and family

- Pre-Tax commuter benefits

- PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

- 401K match

- Opportunity to participate in company equity programs

- Credit towards emergency childcare

- Company paid maternity and paternity leave

- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance

- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in San Francisco, CA.

One Medical is an equal opportunity employer and encourages all applicants from every background and life experience..

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