To provide floor support for issue resolution under the supervision of a Team Leader. Handle esclation calls from tier 1 voice agents. Development training to the floor with focus on continuous improvement (1.) Support the individuals providing real time support to achieve metrics pertaining to issue resolution / CSAT (2.) Handle complaints calls from customers and calls escalated by tier 1 support agents to satisfaction (3.) Analyze variation in floor performance, take improvement actions wherever required and track improvement (4.) Prepare reports for the team leader to analyze performance of the individuals

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V