Inbound Acquisitions - Credit Operation Senior Specialist II

As part of Chase Consumer & Community Banking Operations, you will join the Lending Operations function within New Customer Engagement, a dynamic group of call center teams that handle account reviews and other requests with new and existing Chase customers. This includes answering customer calls about pending credit requests, assigning credit and welcoming new customers to Chase, and handling inquiries from our existing customers when Chase has taken credit action.

The Inbound Acquisitions - Credit Operation Senior Specialist ll will receive comprehensive training and certification, and then join our call center team assisting customers with questions and requests for credit. In this role, on our Inbound team, you'll assist customers calling our call center and have the opportunity to make judgmental credit decisions based on the information presented.

Training:
At the start of your employment with us, you will be in training. This training is essential to your success so your attendance and punctuality during training is mandatory. In addition, we will evaluate your knowledge and performance during and after completion of training. Both your successful completion of training and our evaluation that you are ready to move into your role are requirements for your continued employment. Your schedule for training will be:

Work Schedules:
Work schedules will vary, and specific information for this opening will be provided by your Recruiter. In general, candidates must be willing to work schedules during our operating hours, which include evenings and weekends.

Panel Process:

All New Hires are required to complete and successfully pass the Panel Evaluation during training in order to obtain Lending Authority. The Panel Evaluation Process is a component of training that evaluates your ability to apply the learned JPMC Lending Philosophy. In addition to fulfilling all other expectations of the position, your continued employment with Chase will be contingent on successfully passing the panel evaluation.

Key Responsibilities & Qualifications:

• Make judgmental credit decisions based on your training, departmental standards, and quality standards.

• Answer customer phone calls, resolving questions and processing credit requests on new applications.

• Help us improve by providing feedback and ideas about issues, policies, and comments you hear from customers.

• Customer contact center experience preferred

• Lending experience a plus

• Superior communication skills required; must be comfortable working in an environment with 100% phone-based customer interaction

• Strong interpersonal skills; professional, courteous, customer-friendly, warm, empathetic, level-headed and composed

• Strong analytical skills and the ability to efficiently make sound decisions based on analysis

• Ability to work independently in a highly structured and fast paced environment

• Open to change, ability to quickly learn new processes and adapt in a fast paced-environment

• Takes initiative, adjusts quickly to change, and takes responsibility for results.

• Motivated to deliver great customer experiences, maintaining a positive attitude in challenging situations by offering customers alternative solutions and enhanced products.

• Proficiency in Windows and Microsoft Office Suite

• Bachelor's degree preferred (a plus in business, finance or accounting)Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans