Job Description:

TrueCommerce is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today’s dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for what’s next. That’s why thousands of companies – ranging from start-ups to the global Fortune 100, across various industries – rely on us.

TrueCommerce. Do business in every direction.

Our culture and values are what set us apart!  TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well.  We encourage employees to grow and develop.  Additionally, TrueCommerce organizes events throughout the year like picnics, golf tournaments, chili cook-offs, winter holiday events, and opportunities to volunteer for charity.  Come join our team!

Summary

The Implementation Specialist II (Add-On team) ensures the accurate and timely implementation of additional trading partners or product add-ons. This position acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup.  The position manages high-volume touch point projects such as new relationships, trading partner recertification, and new document testing through SPS and Gentran. This position is responsible for delivering on-time projects and consulting with the customer using best practices for the customer’s implementation with assistance as needed from the Implementation Supervisor. The position is ideal for individuals who are organized, enthusiastic, and passionate about delivering an excellent customer experience.  Employee will be expected to help outline new processes and procedures for the Columbus Add-on partners.

Job Responsibilities Include:

• Facilitates the EDI implementation process for TrueCommerce customers
  
  
  
  • Serves as the primary point of contact during the software (SPS & Gentran) implementation process for the customer, with assistance as needed from implementation supervisor.
  
  
  • Manages setup within TrueCommerce
  
  
  • Conducts testing for customer
  
  
  • Manages implementation tasks and coordinates activities with the customer, trading partners, SPS and other implementation team members.
  
  
  • Manages customer expectations and project scope.
  
  
  • Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.
  
  
  • Assists the customer with usage of the TrueCommerce software.
  
  
  • Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
  
  
  • Assists the customer with the integration testing process, including understanding of basic integration functions and BSP mapping changes for assigned ERP packages
  
  
  • Identifies and communicates implementation issues and escalate to the appropriate parties.
  
  
  • Meets monthly go-live and quality targets as determined by TrueCommerce
  
  


• Provides timely project status updates and reporting
  
  
  
  • Provides timely updates to the customer and team members to ensure all involved parties understand the progress of the project.
  
  
  • Keeps project status, customer communication, and other key information up-to-date in the TrueCommerce PSA Tool (NetSuite).
  
  


• Works cross-functionally to ensure customer satisfaction
  
  
  
  • Responsible for working with internal and external resources to drive the successful completion of a project.
  
  
  • Prioritizes internal resources to meet customer expectations.
  
  
  • Identify and communicate software and mapping issues to technology and Trading Partner teams.
  
  
  • Identify and communicate integration tasks or issues to the Integration team.
  
  

Experience

Required

• Experience with Microsoft Office and Internet applications


• Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions


• Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task


• Project management knowledge or experience


• 2 - 4 years: Client service implementations, business to business, and/or computer support/service experience

Preferred

• An EDI background or an understanding of transaction processing


• Experience with business systems such as Microsoft Great Plains, AX, Dynamics, QuickBooks, Sage, SAP or NetSuite

Education

Required

• Associates or better

Preferred

• Bachelors or better

Skills

Required

• Customer Service


• Organizational


• Multi-tasking

See job description

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