Job Description:

Today, Replacement Parts, Inc./ Crow Burlingame is made up of a corporate staff and several different companies that employ over 1,500 employees, in nine (9) states, working at approximately 200 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company celebrated 100 years as a privately held business with most of our employees spending the majority of their working lives as part of the Bumper to Bumper family.

Summary

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Effectively communicate orally and in writing with others (face-to-face, by telephone, or otherwise).


• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.


• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.


• Ability to project a positive role model image at all times and to act as a liaison with other departments and outside entities as a representative of the Training Department and the Company.


• Adhere to company policies and procedures.


• Always treat others with respect.


• Maintain a neat, clean and professional appearance.


• Ability to attend work every day, on time, as scheduled.


• Participate in/or handle special projects as needed.


• All other job duties as assigned.

 

Supervisory Responsibilities

This job has no supervisory responsibilities.

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

 

Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension.

Customer Service - Responds promptly to customer needs.

Oral Communication - Listens and gets clarification; responds well to questions.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; keeps commitments.

Quality - Demonstrates accuracy and thoroughness.

 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

High school diploma or general education degree (GED)

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge and ability to use ShoreTel Contact Management systems.

 

Certificates, Licenses, Registrations

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing.  Equal Opportunity Employer. Replacement Parts, Inc. is a drug-free workplace. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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