Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

What you will do
Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention.
Responsible for safety program compliance.

How you will do it
Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor&Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Provides input to the Area business plan.
Leads the execution efforts of assigned Service business.
Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent, and Customer Service Agent Assistant in the delivery of quality service to customers.
Approves all L&M quotations from above assigned threshold.
Responsible for service response to warranty-related customer issues.
Manages the assigned customer relationships and drives issue resolution.
Manages team budget and overhead accounts as assigned.
Coordinates with Branch Sales, Installation Manager and Solutions to drive overall customer account profitability.
Maintains proper staffing levels for the team, through labor forecasting, planning, and management.
Approves time sheets for direct reports, and performs all other necessary management tasks related bookings, Accounts Payables and Account Receivable. .
Responsible for safety performance and program compliance.
Accountable for procuring and maintaining fleet and tools inventory.
Recruits, hires, and retains Technicians, Customer Service Agents, and Customer Service Agent Assistants. Works with direct reports and Team Technical Leads to create effective development plans and tracks training performance. Prepares and delivers clear performance expectations and performance reviews for direct reports.
Continually networks within the industry.

What we look for
Required
University degree or equivalent combination of education and experience. 6 years minimum experience.

Preferred
Bachelor’s in a technical field.
8 years related site coordination and project management experience; 1-2 years supervisory experience.
6 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
Knowledge of project accounting, costing principals and contracting.
Experience using service management software and financial accounting systems.
Excellent verbal and written communication skills.
Strong computer skills in a Microsoft Office environment.
Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.