The majority of our roles will be work from home until the end of June 2021. We are evaluating when it is safe to begin working in the office again. Please talk with your Talent Advisor during the interview process for more information.

Additional Locations:Telework - North Carolina

Job Description

IT is different here. Our work as technology specialists pushes the boundaries of what's possible in health care. You will build solutions that make a real difference in people's lives. Driven by the importance of their work, our team members innovate to elevate. We're encouraged to be curious, collaborate, and turn ideas into solutions that transform health care.

Now is a phenomenal time to join our team of specialists. As a trusted member of the team you'll support the delivery of IT services by ensuring the Configuration Management Database (CMDB) is maintained keeping it current and accurate. Configuration Management processes fall under the ITIL Framework Model and report into the ITIL Service Operation organization within Blue Cross. As a Configuration Manager you are responsible for managing the lifecycle of all Configuration Items, their associated attributes, as well as their relationship to all other Configuration Items in the CMDB.

If you are ready to make a career out of making a difference, then you are the person for this team.

What You'll Be Doing:
- Provide best practice guidance for implementing and maintaining a scalable CMDB at the appropriate level of need to support the delivery and support of IT services
- Designs CMDB application architecture, including Discovery, and required access for IT organizational users
- Review Discovery output and recommend solutions to ensure accurate representation and a comprehensive inventory.
- Provides oversight for Configuration Management System (CMS) scope, CMS policy, and current CMS ongoing operation
- Continuously monitors CMS accuracy, currency, including review of unauthorized changes and subsequent remediation activities
- Ensures all authorized changes made via Change Management are reflected in the CMS
- Monitor CMS availability and performance trends for required action
- Tracks CMS capacity and service continuity planning
- Enables and supports all external CMS audits and follow-up remediation activity
- Performs required internal audits, validation and attestation to verify physical inventory is consistent with CMS records and initiates corrective actions
- Review and contribute to existing governance policies and processes to ensure maintainability and integrity of the CMDB Designs CMDB functional views
- Designs CMDB service improvements
- Assesses Service Improvement Programs (SIPs) for implementation approach, timing, and expected results

Manage day to day functions to ensure the Configuration Management Database is kept up to date and accurate to support other ITIL processes and activities so that the delivery of IT Services is maintained within expected levels.
- Executes day-to-day Configuration Management activities in support of the Configuration Management Process Including:
- Provide Guidance and assistance to users on Configuration Management
- Review and update CMDB records to ensure accuracy
- Ensure Release and Change activities update the CMBD as required
- Ensuring Discovery CI records are correct and added to, or update the CMDB
- Identify Errors in the CMDB, identify the cause, and take actions to correct the errors
- Provide Periodic reporting on the health and accuracy of the CMBD and related activities
- Provide support to the other ITIL processes as required

What You Bring:
- Bachelor's degree in technical discipline, 5 years of IT experience
- In lieu of degree, 7 years IT experience
- Proven negotiation skills
- Demonstrated ability to assess customer/client needs, creatively approach solutions, decide appropriate courses of action
- Knowledge of business environment, service requirements and culture
- Configuration Management Process experience with Service Now including usage, configuration, discovery, dashboards, and rules
- Knowledge of and experience with the Service Now Common Service Data Model (Preferably version 3.0).

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities.