Voice of the User - Advisor
Requisition 266164
Location: Open

The Richmond Fed is the proud home of the Federal Reserve's National IT organization-a nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.

When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better.

Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!

About the Opportunity

The User Experience (UX) - Voice of the User (VOU) Advisor is part of an End User Services organization focused on improving the mobility, collaboration and productivity experience of our FRS (Federal Reserve System) workforce. This role will report to the Sr. UX Manager who is part of the Experience Team (User Experience, Technology Adoption, Communications, Digital Workspace, and Organizational Change Management). The VOU Advisor will help us understand attitudes, perceptions, sentiment and behaviors through a variety of user feedback instruments. This role will design, build, and manage a holistic listening program which will ensure end user advocacy by translating user insights into experiences that improve the productivity, collaboration and satisfaction of the FRS workforce. This role requires significant collaboration with cross functional teams; including various National IT teams (Strategy and Architecture, Product teams, Communications, Technology Adoption and Operations) as well as Local IT and business partners.

What You Will Do: