Posted in General Business 30+ days ago.
Type: Full-Time
Location: Richmond, Virginia
TITLE:
Service Analyst
Title: Systems Analyst, North American Service Desk and Deskside
Reports To: Global Service Delivery Manager
Location: Richmond, VA
Indivior is a global specialty pharmaceutical company with a 20-year legacy of leadership in patient advocacy, health policy and evidence-based best practice models that have revolutionized modern addiction treatment. The name is the blend of the words individual and endeavor , and the tagline Focus on you makes the companys commitment clear. It represents and empathizes with the often-difficult journey each individual patient takes to overcome the challenges of addiction " a chronic relapsing disease.
Indivior is dedicated to transforming addiction from a global human crisis to a recognized and treated chronic disease. The Indivior logo radiates its patient-focused, holistic focus on expanding access to quality treatment for addiction worldwide. The company has a strong pipeline of products and candidates designed to both expand on its heritage in global opioid dependence and address other chronic diseases of addiction " including opiate overdose, alcohol use disorders and cocaine intoxication - as well as related mental health disorders such as schizophrenia.
POSITION SUMMARY:
This role will primarily support the Service Desk component of the overall Service Delivery effort within IS. This role will support the Service Delivery Manager through management of daily activities of both Indivior and vendor Service Desk personnel. Specifically the successful candidate will work as part of global IT End User Services Engineering and Configuration Management team and provide local support for users in Richmond. This role will be responsible for providing hands-on level 2 support for users in Indiviors Richmond facility as well as remote workers in the US.
ESSENTIAL FUNCTIONS:
The responsibilities of this job include, but are not limited to, the following:
MINIMUM QUALIFICATIONS:
Education:
Experience: 3-5 years systems experience
License/Certifications:
MCP preferred
ITIL Foundation preferred
Travel: 10%
COMPETENCIES/CONDUCT:
In addition to the minimum qualifications, the employee will demonstrate:
PREFERRED QUALIFICATIONS:
BENEFITS:
Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes
GUIDING PRINCIPLES:
Indiviors guiding principles are the foundation for each employees success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance.
The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined. The employee may perform other functions that may be assigned. Management retains the discretion to add or change the duties of this position at any time.
EQUAL EMPLOYMENT OPPORTUNITY
EOE/Minorities/Females/Vet/Disabled
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