Job Description:

Position Overview:
The Account Coordinator is responsible for developing and maintaining internal relationships with Operations to support existing and future health plan clients to meet objectives under the supervision of the Strategic Client Partner, Health Plan Account Management. Lead role in developing and implementing strategies to ensure successful report submission and delivery execution. Ideal candidate will have two or more years' experience in account management in a managed health care environment, preferably Medicaid and Medicare Advantage, specialized in dental and/or vision. Excellent opportunity to develop within Account Management at an entry-level position, with training to prepare for future career growth.

Essential Job Functions and Responsibilities:

• Provide administrative support to Account Executives and Strategic Client Partner, Health Plan Account Management; who ove rsee account relations and engage appropriate departments for support including development of presentations as necessary
  
  


• Facilitate internal market meetings with Account Executives, Strategic Client Partners, as well as Operations


• Attend account related calls (client and stakeholder calls) and run follow-up internal meetings regarding accounts and coordinate deliverable completion


• Review and submit to the client all ad hoc, monthly, quarterly, and annual reporting, attaining corrections or clarification when necessary


• Create and maintain reporting log of all submissions to client


• Work closely with the Implementation department to ensure the accurate execution of new business implementation as well as benefit changes, product expansion, etc...


• Provide regular reports to the Strategic Client Partner, Health Plan Account Management that accurately track account activity, including reporting, as necessary


• Identify and communicate meaningful insights from key accounts and market changes


• Provide insight when Business Development is looking to grow business within assigned market


• Provide continuous strategic assessment regarding additional efficiencies that can be created


• Assume additional responsibilities, including internal communication, SharePoint management, Portal training for clients, contract library maintenance, research or special projects as needed or directed

Job Requirements:

• Strong written and oral communication skills are required


• Critical thinking for analytical assessment


• Experience in Account Management, client services and healthcare preferred


• Results oriented individual with demonstrated experience balancing multiple tasks and priorities


• Applicant must be self-motivated, detail-oriented and possess the ability to work well with others under pressure


• Flexible, able to adapt to emergent needs

Qualification Requirements:

• Education: College degree preferred, High School Diploma required


• Experience: A minimum of two (2) years' experience working in a capacity demonstrating the job requirements as listed above


• Computer Skills: Proven proficiency with Microsoft Word, Excel, and PowerPoint software


• Knowledge: Experience in managed care or health care field, government and commercial account management a plus. Overall account management experience considered.

About Avesis:
Avesis has been providing essential ancillary benefit solutions since 1978. Since its inception Avesis has developed, administered and refined its offerings to provide clients with best-in-class product choices and services. Today, our programs cover more than 8.5 million members throughout the country. We strive for excellence in all that we do and our benchmark performance in terms of member satisfaction and client retention underscores this singular focus.

The continued upward spiral in health care costs has challenged sponsors, providers and payers of health benefits to deliver high quality care in the most cost-effective manner possible. The Avesis benefits menu has been created to meet that challenge by making available quality essential ancillary benefit services at the lowest possible price while never sacrificing the highest quality of service. Providing outstanding customer service is a top priority, and our core values of accountability, empowerment, excellence, and integrity help us achieve high member and client satisfaction.

As of January 2016 Avesis is a wholly-owned, independent subsidiary of The Guardian Life Insurance Company, a distinction that brings even more capabilities to Avesis. The Guardian is a Fortune 250 mutual insurance company that has put its policyholders and clients above all else for more than 150 years, and it has earned them not only a great reputation but awards and accolades from such authorities as J.D. Power. Adhering to high standards, doing the right thing, and making people count are the founding principles that has kept Guardian financially sound and made them one of the largest insurance companies in the country.

In January 2017, Premier Access joined the Avesis family. Premier Access has focused on direct state contracts for Medicaid and Chip, specifically in California and Utah. They were one of the original participants in the Chip and Medicaid programs.

Avesis is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

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