The Carrier Support Specialist is responsible for the monitoring and tracking of our customers' freight. This role supports the efforts of our Fleet Operations by providing visibility and maintaining accurate documentation for all dispatched loads. The key responsibilities of this function are to provide clear communicate with the fleet, troubleshoot customer concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction. No previous experience is required for this position.
Core Duties & Responsibilities:
Track & Trace all load assignments to ensure accuracy and delivery of time-sensitive freight
Initiate "check calls" with LTL agents and fleet drivers on all pick-ups and deliveries
Communicate with LTL agents and fleet drivers to ensure that on-time service is provided for all customer shipments
Provide support to Fleet Dispatch and Customer Services Managers
Closely monitor miles run while freight is in transit to ensure accurate delivery times and to notify customers of any potential delays
Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes
Develop a strong relationship with Independent Contractors
Respond to customers efficiently, thoroughly, and professionally
Manage customer and driver expectations to align with operational capabilities
Work cooperatively with customer service/sales to provide solutions for customers' needs and resolve issues
Other duties as assigned
Requirements:
Self-motivated problem-solver with strong desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule
Skills:
Ideal candidate will possess a "can do" attitude with a "will do" work ethic
Must have the ability to work in a fast paced environment
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
