Job Description:

Job Description

*** This is a SEASONAL opportunity lasting until May 2021. This Role is not a remote position and requires employees to be located in St. Louis, MO. ***

Who is Equifax? 

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. ​We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement. 

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools. 

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best. 

The Perks of being an Equifax Employee?

​● We offer excellent compensation packages with high-reaching market salaries, 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, collaborative work spaces, work from home opportunities, paid time off, and organizational growth potential

● Grow at your own pace through online courses at Learning @ Equifax 

Client Service Center Representative - Tax Form Management

A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the CSC via phone, e-mail. Inbound agents work with client’s employees.

Responsibilities: 

● Work with each contact to establish rapport with and gain the confidence of the caller.

● Deliver excellent customer service and strive to exceed customer expectations. 

● Contribute to positive team metrics and meet predetermined productivity standards.

● Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods. 

● Document details of client interaction into the system while on the phone. 

● Ability to follow a script when conversing with callers 

● Follow security processes & procedures at all times when handling calls due to the visibility of personal data 

● Accurately communicate call and/or special project status to supervisor.     

● Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available). 

What makes you a good fit for this role? 

● High School diploma or GED. 

● 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims. 

● Ability to organize work duties and perform job functions independently preferred 

What will make you stand out above the rest? 

● Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented. 

● Strong listening skills 

● Must show excellent attention to detail. 

● Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts. 

● Must adhere at all times to security requirements. 

● Must exhibit strong organizational, problem-solving, and analytical skills. 

● Must have experience with email and be able to navigate with common desktop software such as Outlook or Gmail

● Must have excellent listening, oral, and grammatical communication skills. 

● Must have strong interpersonal skills and professional attitude. 

● Must be able to understand and use new technologies quickly.       

Physical Requirements /Environmental Factors ​(if applicable)​: 

● Position is largely sedentary requiring a significant amount of keyboarding 

● Position requires 100% of time being on the phones 

● Security requires Equifax badge to be worn at all times and ​no​ cell phone can be used in service center or at desk. No texting or phones on vibrate. All cell phones must remain completely out of sight at all times while in service center. An emergency phone number will be provided for family members if outside contacts need to reach contractors during business hours. We have a paging system and a supervisor that can notify anyone of a personal call. 

Success Attributes of an Equifax employee; does this describe you? 

● Accountability  

● Bravery 

● Curiosity 

● Collaboration   

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Customer Service

Schedule:

Full time

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