Posted in Information Technology 30+ days ago.
Type: Full-Time
Location: Earth City, Missouri
PURPOSE: |
TriZetto a Cognizant Technology Solution company is seeking a Customer Service Representative Associate for our office in Earth City, MO.
Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions’ internal/external clients, trading partners and vendors who are utilizing TriZetto products under close supervision. |
ESSENTIAL FUNCTIONS: |
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1. Answering a high volume of inbound technical phone calls.
2. Troubleshooting, diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
3. Following established policies, procedures, processes and workflows to ensure appropriate resolution of issues of limited scope.
4. Documenting all issues, comments and resolutions in appropriate software system applications. |
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QUALIFICATIONS: |
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Education: High school diploma, GED Certificate or equivalency. Associate's or Bachelor's degree in Healthcare Management preferred. |
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Experience: Minimum of two years' experience in customer service. Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing preferred. |
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Technical Competencies:
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Behavioral Competencies:
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TRAVEL/PHYSICAL REQUIREMENTS: |
No travel. |
Technical Skills
SNo | Primary Skill | Proficiency Level * | Rqrd./Dsrd. |
1 | Microsoft Office 365 Idaas | PL1 | Required |
* Proficiency Legends
Proficiency Level | Generic Reference |
PL1 | The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. |
PL2 | The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. |
PL3 | The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. |
PL4 | The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. |
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