Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Network Control Center (\\"NCC\\") Tier I Technician will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of products and services offered by Zayo.

Job Responsibilities:
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Respond to internal and external stakeholder inquiries through multiple channels of communication in a timely manner
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Monitoring and responding to tickets, monitoring alerts, and general inquiries from internal and external customers
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Able to work within a team of Technicians to effectively and efficiently resolve customer issues
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Documentation of reported customer issues, ability to identify customer impact and urgency
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Resolve the issue if possible by utilizing documented processes
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Escalate/Assign tickets to appropriate teams, leads and managers
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Perform direct communications to customers for updates as necessary
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Candidate must have reliable transportation
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This position requires shift work
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Ability to navigate multiple computer applications simultaneously
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Professionally manage difficult and/or emotional customer situations

Required Qualifications:
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High School Diploma required
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2+ years of customer service experience (NOC environment is preferred)
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Knowledgeable with G-Suite applications
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Excellent written and verbal communication skills
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Ability to work in a fast paced, high stress environment
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Salesforce experience is a plus
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Detail oriented

Work Schedule/Shift:
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24x7x365 - shifts and days will vary
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The NOC is a 7x24 environment so candidates must be willing to work any shifts..

Zayo is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. EEO IS THE LAW Zayo invites any applicant and/or employee to review the Company s written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.