Job Description:

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Equity, diversity, and inclusion guide our growth and strategy.  We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. All Nemours associates are expected to ensure that these philosophies are embedded in their day to day work with colleagues, patients and families.

Nemours is seeking a PC Support Technician, (FULL-TIME), to join our Nemours Children's Hospital team in Orlando, Florida.

Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.

The PC Technician's role is to provide on premise support and maintenance of Nemours devices.  This includes installing, repairing, upgrading, replacing and maintaining hardware/software and peripheral equipment.  This position provides daily operational support for end user devices, peripherals and other related desktop technologies that may be used daily and require hands on support.  Support responsibilities include patient facing entertainment systems, performing PC upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions. 

This position will primarily receive customer incident and request tickets assigned by the Service Desk.  Providing daily in person support, adhering to agreed SLA’s, and keeping the customer informed of actions taken to address their problem is foundational to the success of the PC Technician.  The PC Technician must provide exceptional customer service; have strong Operating System understanding and able to work in a demanding clinical environment.  Collaborating with other IS teams in providing advanced Desk Side technology support is fundamental.

• Install, maintain and repair desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, work station on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe).


• Partner with the Desk Side Multimedia Technician in providing first line support for conference rooms including conducting room rounding and providing daily support.


• Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner.


• Participate in On-Call rotation as assigned by management, complying with the departmental on call policy. Participate in after-hours support activities as required.


• Accurately document tickets for instances of hardware failure, repair, installation, and removal. Partner with Service Desk to transfer knowledge to Tier one for improved First Contact Resolution.


• Provide on premise support for all Nemours locations as assigned. Perform equipment relocation as needed.


• Adhere to Asset management processes to insure accurate recording of company resources from receipt, to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy.


• Maintain strong expert level knowledge & understanding of current operating systems, network, printing, including an understanding of clinical workflows and how hardware interacts with systems.

Job Requirements

• Associates Degree preferred but equivalent experience acceptable.


• Minimum of one (1) to three (3) years' experience required.


• Technology  oriented  and  well  versed.


• Excellent  team  collaboration  and  interpersonal  skills.


• Able  to  work  with a minimum of supervision.


• Possess  Excellent  customer  service  skills.


• Clear,  analytical  thinking  driving  towards  problem  resolution. 


• Detail  oriented.


• Adaptable to new technologies and process initiatives.


• Travel required to support Nemours satellite clinic locations - Approximately 25% travel required.


• Clean driving record for the past two years required

***EXTERNAL APPLICANTS: Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process.  This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position.  Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time.  Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

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