Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of more than $80 billion.
Position Title: Towers Operations Manager- 7E
Essential Job Functions
Ensure structural integrity and regulatory compliance for all assigned assets.
Manage the efficient repair, maintenance, inspection, security and operation of all tower structures and networks in the assigned area. Ensure proper visibility and escalation of all major service interruptions or hazards which present safety or structural integrity issues.
Manage NOTAMs per the internal and FCC mandates
Manage generator and HVAC preventative maintenance programs.
Performance management of a large team including hiring, coaching, performance reviews, terminations, rewards determination, training/development and scheduling.
Manage timely resolution of Incidents & trouble tickets, including the dispatch of technicians to diagnose and resolve issues. Participate in site visits when needed.
Develop and maintain cooperative working relationships with landowners, customers, cross-functional partners and National Support teams.
Assist Crown Castle Real Estate in negotiating land leases.
Manage budgets to ensure that tower upgrades, maintenance and repair, utility and interconnect objectives are met. Provide quarterly budget forecasts and guidance.
Analyze operational reporting, system tools and activities to ensure key objectives and goals are achieved.
Prepare, review and provide weekly updates for all activities at assigned tower sites to team and provide status reports to Area Director, Operations, as requested.
Ensure proper preparation for and lead resolution of all disasters, incidents and major service interruptions in assigned area directed by Area Director.
Ensure compliance of the team with Crown Castle’s safety program.
Develop team goals and objectives to ensure company and team success.
Assist District Manager with overall office management
Manage or provide oversight on various revenue generating projects which may include Fiber projects
Education/Certifications
Bachelor's Degree or equivalent experience in a related field
Experience/Minimum Requirements
Minimum of five (5) years of experience in related Operations Management
Previous experience leading and managing both remote and office-based workforces
Experience in Project Management and Leading initiatives and committees
Other Skills/Abilities
General understanding of electronic communications technology and maintenance test equipment
Ability to read and understand construction drawings
Ability to diagnose work flow problems, critical paths and institute remedies
Ability to effectively communicate with subordinates and management
Ability to lead teams for success and through change
Ability to build and manage both internal and external relationships
Ability to manage through internal and external conflict resolution
Knowledge in Project management principles
Financial Acumen to plan, analyze and oversee budget spending
Ability to demonstrate a knowledge base of our core competencies
Working Conditions: Works in both a normal office setting and at tower sites. During COVID19 conditions, this role will work remotely as business needs allow to mitigate risk in the office setting. Travel may be required to tower/construction sites with exposure to heavy equipment and seasonal weather conditions. Physical demands may include lifting, stooping and climbing ladders. After hours availability for operational emergencies is required.
