Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Heavy Equipment Field Service Technician in our Aurora, CO location.
We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
The Heavy Equipment Class B Technician is responsible for the diagnosis, repair, reconditioning, overhaul and maintenance of our customer and company owned Caterpillar heavy equipment ranging from skid steers to large mining equipment under minimal supervision.
ESSENTIAL FUNCTIONS
Administrative:
Maintains truck and crane inspection logs on a daily basis
Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
Transmits photos, timecards, service reports, and other information through e-mail
Maintains good customer records on jobs that have been assigned
Maintains credit card receipts for accounting purposes
Organizational:
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
Interpersonal:
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other technicians in the field
Sales:
Promotes Wagner Equipment Co. to customers
Technical:
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
ESSENTIAL JOB REQUIREMENTS
Minimum Education Required:
High School Diploma or GED
Relevant CAT accredited courses
Minimum Experience Required:
3+ years experience servicing heavy equipment
1-3 years administrative/clerical
3-5 years customer service experience
3-5 years sales experience
Required Certificates, Licenses, and Registrations:
DOT Health Card
Class D Driver's License
MSHA License
Other Relevant Information:
Must have the ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment needed
Other duties as assigned by manager
Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
